General Manager at Nairobi Garage

Start Date: March / April 2021

Remuneration: Negotiable

Deadline: Rolling Applications

Position: Permanent 

The GM oversees the day to day running of  the space and life at Nairobi Garage for our members. It is packed and you will need to make decisions constantly and set the pace for your  team.

This role requires  you to work with many people throughout the  day. You will need to move between enforcing processes to listening keenly to people’’s needs. Solving problems on the fly and delving into the system development and strategy. No day will be the same as the previous one. You should be comfortable with numbers using technology and managing people.

Job Description

Main focus Areas

• Team performance and growth
• Customer retention and community management
• Budget Management
• Operational efficiency and service delivery

Space Management

• Ensure the space is maintained and repaired consistently and to a high standard at all times
• Ensure core utilities and services are delivered at all times

Team Performance 

• Enforce policies for all staff under your management
• Keeping staff on track worth their goals and deliverables demanding  high-levels of performance
• Offering support and leadership in their decision making and development

Customer Satisfaction

• Take responsibility for ensuring excellent levels of customer satisfactions and quick resolution of issues  arising
• Lead your team on customer service and how to deliver excellent service
• Ensure value and quality is delivered to our customer service delivered  to all members 
• Ability to engage in community activities and ecosystem

Supplier Management and Spending 

• Manage the monthly budget and spending to reduce wastage

Sales

• Assist in closing sales leads for membership and grow the garage membership base

Preferred Experience and Qualifications

• Bachelor’s Degree
• Experience Managing People
• Understanding of Accounting and Contracts
• Knowledge and interest in the innovation and entrepreneurship space in Kenya/ Africa