General Manager at Q-Sourcing Servtec Group

Job Purpose 

• The General Manager is responsible for overseeing the overall operations of the restaurant and padel sports activities.
• This role ensures high-quality customer service, efficient daily operations, financial performance, and seamless integration of hospitality and sports offerings.
• The General Manager will lead teams across different departments, maintain service excellence, and ensure that the establishment runs profitably while delivering a premium experience to guests. 

Key Responsibilities 

General Operations Management 

• Oversee daily operations of the fine dining restaurant, beer garden, and padel sports facilities. 
• Ensure all departments function smoothly, maintaining high service standards. 
• Monitor inventory levels and coordinate with procurement teams for timely replenishments. 
• Implement and maintain health, safety, and hygiene standards across all areas. 
• Ensure full compliance with operating controls, SOPs, policies, procedures, and service standards. 

Financial Performance & Budgeting 

• Draw up and manage budgets, revenue targets, and cost control strategies. 
• Oversee cash flow, sales reports, and financial forecasts to maximize profitability. 
• Identify and implement strategies to enhance revenue, such as promotions and events. 
• Prepare a monthly financial report for the Directors. 
• Demonstrate a strong understanding of P&L statements and the ability to react with impactful strategies. 

Customer Experience & Service Excellence 

• Maintain a premium guest experience by ensuring high service quality. 
• Handle VIP guest relations and resolve customer complaints effectively. 
• Work closely with chefs, bartenders, and service teams to enhance the food and beverage experience. 

Team Leadership & Human Resources 

• Recruit, train, and manage staff across different departments. 
• Conduct regular staff meetings and ensure clear communication of goals and expectations. 
• Motivate and mentor employees, ensuring a strong team culture and performance. 
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints. 
• Provide effective leadership to team members. 
• Lead in all aspects of business planning. 
• Hold regular briefings and meetings with all heads of departments. 

Marketing & Events Coordination 

• Position the restaurant to increase daily guest visits and visibility. 
• Identify and approach corporates for event bookings, team lunches, and special packages. 
• Understand and follow corporate and community events calendars to position the restaurant as a go-to venue. 
• Plan and organize events, promotions, and themed experiences to attract customers. 
• Market and sell organic breads, sauces, and wines to individuals, corporates, and retail outlets. 
• Plan and execute special events, tournaments, and promotional activities to attract and retain customers. 
• Maintain a strong brand presence on social media platforms. 
• Attract high-end sponsorships for all activities in the restaurant. 
• Actively sell restaurant services, offers, and packages to achieve monthly revenue targets. 
• Create and implement sales action plans for peak and low seasons. 
• Conduct post-event follow-ups to assess satisfaction and gather feedback. 

Padel Sport Integration 

• Ensure the smooth operation of padel courts. 
• Coordinate with coaches to enhance the padel experience. 
• Organize padel tournaments, leagues, and private coaching sessions. 
• Manage the play-tomic platform for maximum revenue. 
• Coordinate the merchandise shop for optimum revenue. 

Compliance & Legal Requirements 

• Ensure compliance with licensing, health, and safety regulations. 
• Maintain accurate records related to legal and operational matters. 
• Stay updated on industry regulations and implement necessary changes. 

Key Performance Measures 

• Achievement of revenue and profitability targets. 
• High levels of customer satisfaction and positive reviews. 
• Efficient operational management with minimal downtime. 
• Employee retention and team engagement. 
• Growth in padel participation and event success. 

Qualification and Experience 

Education 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. 

Experience 

• Proven experience in a managerial role within a high-end restaurant, hotel, or sports facility. 

Technical Skills 

• Ability to manage financials, budgets, and operational costs effectively. 
• Experience in event planning, marketing, and customer engagement. 
• Proficiency in MS Office applications. 

Core Competencies 

• Strong leadership, communication, and problem-solving skills. 
• Passion for sports, food, and hospitality. 
• High integrity and accountability. 
• Ability to work under pressure and meet deadlines. 
• Results-oriented with a continuous improvement mindset.