Fresh Jobs at Q-Sourcing Servtec Group

Job Purpose 

• To coordinate customer order processing, stock availability, dispatch and billing documentation, and operational reporting, ensuring orders are processed accurately, updates are timely, and outstanding orders or constraints are escalated. 

Key Responsibilities 

Order Processing and Dispatch Coordination 

• Capture cleared and circulated orders in the Excel dashboard and distribute updated order information at intervals not exceeding two hours, or as required. 
• Create SAP delivery numbers for cleared orders and accurately record them on the dashboard. 
• Update the dashboard with trucks allocated to orders by the Transport Team. 
• Send updated dashboards to the third-party logistics (3PL) warehouse for picking and loading. 
• Check stock availability for cleared orders before stock is allocated. 

Dispatch, Billing and Document Control 

• Select and print dispatch documents once the 3PL confirms that the relevant orders have been loaded; verify their completeness and accuracy before signing and stamping. 
• After receiving dispatch documents, select the appropriate Electronic Tax Register (ETR) device for the product loaded and print the corresponding billing documents. 
• Verify the completeness and accuracy of billing documents before signing and stamping them. 
• Obtain approval for dispatch or billing document reprints using a reason code and maintain a daily register of all reprints. 
• Process and print stock transfer order (STO) documents for inter-depot transfers. 

Reporting, Communication and Escalation 

• Circulate sales performance and order balance status reports every two hours through email and WhatsApp. 
• Prepare an end-of-shift Hand Over Take Over (HOTO) report covering shift performance, order balances, and operational constraints. 
• Flag and escalate orders remaining on the dashboard for more than 48 hours. 

Key Performance Expectations 

• The role will be assessed on the timeliness and accuracy of order and delivery updates; completeness and accuracy of dispatch and billing records; adherence to reporting cut-offs; maintenance of reprint records; and prompt escalation of aged orders and operational constraints. 

Qualification and Experience 

Education 

• Diploma or university degree in Business Management. 

Experience 

• At least three years of hands-on experience in distributor order generation, processing, or scheduling. 

Technical Skills 

• Strong computer literacy, particularly Excel and other spreadsheets, with sound analytical and problem-solving ability. 
• SAP Order-to-Cash (OTC) processing knowledge is an added advantage. 

Core Competencies 

• Good interpersonal communication and customer focus. 
• Planning and forecasting skills. 
• High integrity and accountability. 
• Ability to work under pressure and meet deadlines. 
• Experience working in a performance-driven environment with measurable KPIs is an added advantage.

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Job Purpose 

• To oversee the overall restaurant, bar and food and beverage operations, drive revenue growth, maintain high service standards, control operational costs, oversee the padel team, and monitor procurement activities to ensure efficient operations and profitability. 

Key Responsibilities 

Operations Management 

• Oversee daily restaurant, bar, and food and beverage operations to ensure smooth service delivery and excellent guest experience. 
• Supervise Floor Supervisors and ensure effective staff deployment, service standards, grooming, discipline, and accountability. 
• Ensure compliance with food safety, hygiene, health and safety requirements, licensing conditions, and company policies. 

Revenue & Sales Growth 

• Ensure achievement of approved sales targets in the restaurant and assigned padel operations. 
• Monitor daily sales, revenue performance, guest feedback, and customer satisfaction, implementing corrective measures where necessary. 
• Identify opportunities to grow revenue through upselling, promotions, corporate bookings, events, and improved customer retention. 

Cost Control & Inventory Management 

• Monitor food and beverage costs, stock movement, wastage, breakages, and stock variances in collaboration with the relevant departments. 
• Review purchase requisitions, monitor stock availability, and ensure procurement follows approved company procedures and budgets. 
• Coordinate with the Procurement/Stores team, Executive Chef, Cost Controller, and Finance team to support operational efficiency and cost control. 

Padel Operations Oversight 

• Oversee the padel team’s operational performance, staff attendance, customer experience, bookings, court utilisation, events, and revenue targets. 
• Ensure proper management of padel equipment, merchandise, and shop stock where applicable. 

Performance Management & Reporting 

• Set performance expectations for Floor Supervisors and the entire floor team, monitor their KPIs, and ensure timely implementation of corrective actions. 
• Prepare and submit accurate weekly and monthly reports on sales, costs, stock, padel performance, and operational challenges. 
• Attend management meetings, implement agreed action points, and promptly escalate significant operational, financial, staffing, and procurement issues. 
• Ensure company resources are properly utilised and that all operations adhere to approved budgets, procedures, and delegated authority. 

Key Performance Indicators (KPIs) 

• Event Coordination. 
• Team Management. 
• Inventory Management. 
• Staff Performance. 
• Customer Satisfaction. 
• Revenue & Sales. 

Qualification and Experience 

Education 

• Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field. 

Experience 

• Minimum of 5 years’ relevant experience in food and beverage management, with at least 2 years in a supervisory or managerial role. 
• Experience in restaurant, bar, and padel operations is an added advantage. 

Technical Skills 

• Strong financial acumen and cost control skills. 
• Excellent knowledge of food safety, hygiene, and health and safety requirements. 
• Proficiency in MS Office applications. 

Core Competencies 

• Strong leadership and team management skills. 
• Excellent communication and interpersonal skills. 
• High integrity and accountability. 
• Ability to work under pressure and meet deadlines. 
• Results-oriented with a continuous improvement mindset. 

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Job Purpose 

• The General Manager is responsible for overseeing the overall operations of the restaurant and padel sports activities.
• This role ensures high-quality customer service, efficient daily operations, financial performance, and seamless integration of hospitality and sports offerings.
• The General Manager will lead teams across different departments, maintain service excellence, and ensure that the establishment runs profitably while delivering a premium experience to guests. 

Key Responsibilities 

General Operations Management 

• Oversee daily operations of the fine dining restaurant, beer garden, and padel sports facilities. 
• Ensure all departments function smoothly, maintaining high service standards. 
• Monitor inventory levels and coordinate with procurement teams for timely replenishments. 
• Implement and maintain health, safety, and hygiene standards across all areas. 
• Ensure full compliance with operating controls, SOPs, policies, procedures, and service standards. 

Financial Performance & Budgeting 

• Draw up and manage budgets, revenue targets, and cost control strategies. 
• Oversee cash flow, sales reports, and financial forecasts to maximize profitability. 
• Identify and implement strategies to enhance revenue, such as promotions and events. 
• Prepare a monthly financial report for the Directors. 
• Demonstrate a strong understanding of P&L statements and the ability to react with impactful strategies. 

Customer Experience & Service Excellence 

• Maintain a premium guest experience by ensuring high service quality. 
• Handle VIP guest relations and resolve customer complaints effectively. 
• Work closely with chefs, bartenders, and service teams to enhance the food and beverage experience. 

Team Leadership & Human Resources 

• Recruit, train, and manage staff across different departments. 
• Conduct regular staff meetings and ensure clear communication of goals and expectations. 
• Motivate and mentor employees, ensuring a strong team culture and performance. 
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints. 
• Provide effective leadership to team members. 
• Lead in all aspects of business planning. 
• Hold regular briefings and meetings with all heads of departments. 

Marketing & Events Coordination 

• Position the restaurant to increase daily guest visits and visibility. 
• Identify and approach corporates for event bookings, team lunches, and special packages. 
• Understand and follow corporate and community events calendars to position the restaurant as a go-to venue. 
• Plan and organize events, promotions, and themed experiences to attract customers. 
• Market and sell organic breads, sauces, and wines to individuals, corporates, and retail outlets. 
• Plan and execute special events, tournaments, and promotional activities to attract and retain customers. 
• Maintain a strong brand presence on social media platforms. 
• Attract high-end sponsorships for all activities in the restaurant. 
• Actively sell restaurant services, offers, and packages to achieve monthly revenue targets. 
• Create and implement sales action plans for peak and low seasons. 
• Conduct post-event follow-ups to assess satisfaction and gather feedback. 

Padel Sport Integration 

• Ensure the smooth operation of padel courts. 
• Coordinate with coaches to enhance the padel experience. 
• Organize padel tournaments, leagues, and private coaching sessions. 
• Manage the play-tomic platform for maximum revenue. 
• Coordinate the merchandise shop for optimum revenue. 

Compliance & Legal Requirements 

• Ensure compliance with licensing, health, and safety regulations. 
• Maintain accurate records related to legal and operational matters. 
• Stay updated on industry regulations and implement necessary changes. 

Key Performance Measures 

• Achievement of revenue and profitability targets. 
• High levels of customer satisfaction and positive reviews. 
• Efficient operational management with minimal downtime. 
• Employee retention and team engagement. 
• Growth in padel participation and event success. 

Qualification and Experience 

Education 

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. 

Experience 

• Proven experience in a managerial role within a high-end restaurant, hotel, or sports facility. 

Technical Skills 

• Ability to manage financials, budgets, and operational costs effectively. 
• Experience in event planning, marketing, and customer engagement. 
• Proficiency in MS Office applications. 

Core Competencies 

• Strong leadership, communication, and problem-solving skills. 
• Passion for sports, food, and hospitality. 
• High integrity and accountability. 
• Ability to work under pressure and meet deadlines. 
• Results-oriented with a continuous improvement mindset. 

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Job Purpose 

• To drive revenue growth by acquiring corporate clients, securing event bookings, developing strategic partnerships, and promoting the restaurant, food and beverage offerings, padel facilities, and other products and services. 

Key Responsibilities 

Business Development & Client Acquisition 

• Identify, approach, and secure new corporate clients, including companies, embassies, NGOs, schools, travel agencies, tour operators, and event planners. 
• Build and maintain strong relationships with existing and prospective clients to generate new business, repeat bookings, referrals, and long-term partnerships. 
• Conduct sales calls, client visits, presentations, and networking activities to generate leads and secure new business opportunities. 

Event Bookings & Sales Conversion 

• Generate and secure bookings for corporate functions, private parties, birthdays, celebrations, team-building activities, and other events. 
• Respond promptly to inquiries, prepare quotations and proposals, conduct site visits, and follow up consistently to convert leads into confirmed bookings.

Sales Strategy & Revenue Growth 

• Work with the General Manager and management team to develop and implement sales strategies, action plans, and revenue forecasts aimed at achieving or exceeding sales targets. 
• Develop and promote corporate packages, special offers, and tailored solutions while adhering to approved pricing and discount policies. 

Coordination & Payment Compliance 

• Coordinate with relevant departments to communicate client requirements, special requests, event details, and payment terms, ensuring effective service delivery. 
• Monitor deposits and outstanding balances in collaboration with the Accounts Department to ensure compliance with company payment terms. 

Documentation & Reporting 

• Maintain accurate records of leads, client interactions, quotations, proposals, bookings, payments, and follow-up activities. 
• Prepare and submit weekly and monthly sales reports detailing leads generated, client visits, conversion rates, confirmed bookings, revenue achieved, and sales forecasts. 

Brand & Professional Conduct 

• Uphold the brand image, service standards, confidentiality requirements, and professional conduct. 
• Perform any other duty as may be assigned from time to time. 

Key Performance Indicators (KPIs) 

• Monthly sales revenue achieved against budget. 
• Number of new corporate accounts acquired and activated. 
• Number and value of confirmed event bookings. 
• Number of qualified leads generated and conversion rate. 
• Number of client visits, sales calls, meetings, and proposals submitted. 
• Compliance with booking payment terms and follow-up of outstanding balances. 
• Accuracy and timely submission of sales reports. 

Qualification and Experience 

Education 

• Bachelor’s degree or Diploma in Sales, Marketing, Business Administration, or a related field. 

Experience 

• Minimum of 3 years’ relevant experience in sales, business development, or event sales, preferably in the hospitality industry. 

Technical Skills 

• Strong sales, negotiation, and proposal-development capability. 
• Proficiency in MS Office applications. 

Core Competencies 

• Excellent communication and interpersonal skills. 
• Strong business acumen and commercial awareness. 
• High integrity and accountability. 
• Ability to work under pressure and meet deadlines. 
• Results-oriented with a continuous improvement mindset.