Global Change Manager – Data & Analytics at Save the Children

Team and Job Purpose

Save the Children as a movement generates huge volumes of data that is used for multiple purposes. There are many systems and tools across the organisation that are used to generate, store and communicate data and information as well as pockets of capabilities and process that is focused on driving continuous improvement. As we move into our next strategy period and we are facing an ever-increasing need to support the most marginalised and deprived children through our breakthroughs, the need to enable better prioritisation and decision-making becomes ever more clear. Alongside this, for many of our priorities our chances of success are greatly increased through effective and efficient use of our data driven consistently across our movement.

The Global Change Manager is a critical role required to ensure the effective end user / stakeholder adoption of priority change initiatives. This role is critical to ensure the stakeholder impact is understood, documented and interventions are planned to ensure any impacts are effectively managed to enable the organisation to move from the as-is to the to-be state. This role is a peer to the Senior Project Manager and will need to ensure the change elements of the plan are effectively documented and monitored, providing ongoing updates and escalations to the PMO and project leadership as required. The GCM will also need to ensure effective alignment with the Transformation Deployment team and take a leading role in upskilling and ongoing support where the Regional Change team are accountable for wider scale up into the Countries.

Principal Accountabilities

• Develop detailed change impact analyses to identify the difference between current and future states across all workstreams in the initiative, and ensure that all people, process and system changes are documented, understood and effectively communicated
• Define a change approach to ensure that the desired changes are delivered effectively and in a sustainable way
• Develop detailed transition plans which capture all necessary activities at project and country level to manage the change process and deliver the solutions
• Develop a stakeholder analysis and ensure that it feeds into the development of change and comms planning
• Develop and manage the change and communications plan and the stakeholder engagement plan and ensure this factors in all key requirements
• Develop communications and change management material to support the engagements – such as a Compelling Story, Current/Future State Analysis, and overall change impact assessments
• Initiate various pathways of interactive communication that contribute to the acceptance, support and implementation success of the initiative
• Define the approach, manage the workstream plan, and ensure effective delivery of the outcomes of this workstream
• Develop and manage an ‘internal’ change and communications plan for the project team, reference groups and governance groups, to ensure they are kept abreast of plans, progress and changes and that their input is integrated into the initiative
• Act as a key part of the Project Management team, supporting the Project Lead to ensure change is effectively managed for the project, acting as a stand in for the project lead in key governance forums etc. during absence

Experience and Skills
Essential

• Considerable experience in leading the Change Management of large, global, transformation projects within Save the Children or equivalent scale organisation across both System and Non-System change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving as well as a passion for achieving results and displaying proactivity 
• Extensive experience working across multiple project phases to deliver change management oversight and interventions effectively
• Familiarity with industry change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards
• Demonstrated experience in engaging and collaborating with global stakeholders across various levels of the organisation including Senior Leaders, from diverse contexts. Ability to build and maintain effective working relationships with team members, colleagues, members, and external partners
• Demonstrable experience assessing change impact across complex system and non-system transformation including documenting as-is and to-be process and interventions to manage transition
• Strong analytical skills with the ability to define a clear way forward, resolve issues, and secure stakeholder buy-in
• Demonstrable coaching skills to develop others' capabilities in change management
• Experience working in a dynamic environment characterised by high levels of change and quick turnaround times while maintaining high standards of delivery
• Project Specific Experience: Experience working in a Data and Analytics related global project to implement digitisation of a complex process aimed at supporting data driven decision making

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic

Education and Qualifications
Essential

• Bachelor’s degree or equivalent work experience
• Understanding of a structured Change Management Methodology or accredited Change Management training

Desirable

• External Change Management Accreditation