Global Learning and Development Operations Associate at Dalberg

The Learning & Development (L&D) Operations Associate role in the Global Training Team will serve to execute and bring to life training activity within the firm. The L&D Operations Associate will work closely under the supervision of the Global L&D Manager. The L&D Operations Associate will be tasked with: event planning and execution of in-person and virtual global trainings; updating and maintaining high quality training content and systems; and creating thoughtful and compelling communications channels to help staff engage with training resources fully;.

ABOUT YOU

• You have a natural curiosity about the world and especially around understanding how and why social impact happens when it does.
• You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results.
• You have demonstrated ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders across all levels of seniority.
• You have a high level of comfort with and embrace technology and systems as a solution.
• You have experience with training content generation, management, and systems as well as comfort working with communications, marketing and publications professionals.
• You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference.
• You are a team player that knows how to build consensus and are willing to give and receive honest feedback, including supporting junior team members with their own growth and performance.
• You are open to travel during the role, notably 6-8 times per year, to execute our in-person trainings.

SPECIFIC SKILLS AND BACKGROUND

• 2-3 years of work experience, with at least 1-2 years in an HR administrative or program operations role.
• Experience planning and executing complex in-person and virtual events highly desired. Experience in learning and development is a plus.
• Excellent written and verbal communication and interpersonal skills in English, and fluency in French or Spanish is a plus.
• Ability to multi-task and work independently as well as in a team.
• Superior organizational and time management skills.
• Deep knowledge of Microsoft Office (Word, Excel, PowerPoint), including on supporting budgeting and cost estimates.
• Prior experience in customer/ client service roles is highly preferred.
• Strong attention to detail in all domains of work.

Aapplication Deadline: 06 February 2023.