Global Operations Advisor at World Vision Kenya

JOB PURPOSE

• Advise and recommend appropriate courses of action to Senior Director, on operational issues.  Has authority to act on behalf of Senior Director in certain circumstances.  Member of operational leadership team, proving analysis, counsel, advice and monitoring, coordination on operational issues to the team/Senior Director,
• Works directly with Regions, Support Offices and the Global Centre leaders to fulfil GFO operations plan and Partnership Core Initiatives.
• Responsible for diversified operational duties for Senior Director involving exposure to sensitive information necessitating considerable use of tact, diplomacy, discretion and judgment.
• Supports ROs and NOs performance towards maximizing impact and minimizing risk, with special focus on metrics, strategy alignment and coordination across entities
• Contributes to the coordinated partnership wide effort of NOs and ROs to align with Our Promise Going Further by managing Partnership metrics, collecting, analyzing, interpreting, and integrating various NO & RO performance metrics in order to recommend course correction. 
• Also supports Senior Director in managing operational risks within Global Field Operations in coordination with functional areas of support (Security, Finance, Audit, P&C). Relationship management of matrixed relationships with SDOs
• Manage projects and on-going activities within GFO to contribute to the fulfilment of Our Promise Going Further

MAJOR RESPONSIBILITES

• Manage reporting including the administration, coordination and analysis of NO alignment with Our Promise Going Further and progress towards strategy targets
• Working with SREI and MI to track and support scale up of CPM, shift to most fragile, focus on the MVC etc.
• Manage the roll out and implementation of the Strategy Scorecard at field level.
• Communications: prepare executive briefings for Senior Director and Partnership Leader, identify critical issues and trends; prepares pre reads and  presentations for SRSC and ExL that communicates the narrative behind the analysis that reflect the progress and challenges of the field in fulfilling Our Promise  Going Further.
• Work with the ROs to guide and support the appropriate use of this data to make informed decisions to shifts in geographic locations and programming focus to fulfil Our Promise Going Further  and ensure mutual accountability for programme qualityManagement of Global Performance Metrics: Global National Office Dashboard (GNOD), Annual Strategy Review (ASR), SST performance program support team, FO Strategy Scorecards, etc. Lead and manage the process to change SST mandate, including the of annual SST self-reviews, PQSRT reflections, annual strategy reviews, etc.
• Review and revise and recommend enhancements to current GFO managed metrics to ensure learning, agility and alignment to Our Promise Going Further
• Selects, develops and recommends to Senior Director new metrics and data that will enhance Global Field Operations in  decision making
• Analyze and interpret data, provide recommendations to Senior Director based on performance trends, gaps, risks and potential action plans. Work directly with RLs and SDOs on plans to improve metrics
• Provide end to end project management of specific Global Field Operations Initiatives, such as Operations Portal, the F&D Gap Funding, field simplification, etc.
• Coordinates and integrates plans, dependencies and schedules across multiple projects.
• Ensures process and project management standards application consistency across multi-regional projects.
• Resolves or escalates resource and schedule conflicts between projects.
• Assesses risk on project and programme level and ensures proactive risk mitigation strategies are in place
• Support implementation of the Partnership priority initiatives including: LEAP 3, Horizon, Provision, shared services, ERM, etc
• Interface with SDOs to drive progress towards project deliverables
• Lead the Horizons Operations Core Committee (HOpsC) supporting strategic decisions made by the Ministry GTD Steering Group
• Escalate major risks and concerns to the Ministry GTD SG
• Prioritize Programmatic system change requests to enhance user experience, simplify and enhance business continuity and improve World Vision’s ability to evidence impact
• Review and monitor change management processes related to Horizon change requests per agreed scope within HOpsC
• Supports Senior Director in the follow-up of sensitive issues that require correction and compliance with regard to significant audit, security and risk findings.
• Any other support to the Senior Director, Field Operations in fulfilling her role as required.
• Relationship management with Regions to resolve operational issues
• Lead GFO engagement with SOMI (Support Office Ministry Impact group) as and when required to ensure the right level of feedback and engagement with SO programmers.
• Represent GFO and the field in select working groups/initiatives to ensure GFO alignment in the delivery of Our Promise Going Further, such as Child Sponsorship Funding Model Advisory Group, Environmental Stewardship Advisory Group, COVID-19 Vaccine Task Force, etc.
• Provide support to Regional offices to fulfil their mandate as and when required
• Lead and coordinate monthly Regional Programme Quality call with each region to discuss and share key initiatives and updates linked to GFO’s priorities and Our Promise Going Further

Requirements:

• Minimum 5 years operations, programme/project management roles working with multiple projects in international organisations.
• Recent experience working in an Operations, Programming, Grant or Strategy role in a World Vision Field or Regional Office Extensive international experience in working across cultures and within complex organizational structures
• Broad knowledge and deep understanding of different aspects of operations and its associated business processes within World Vision Field and Regional Offices 
• Excellent analytical, creative, and innovative approach to solving problems.
• Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.
• Strong analytical, organizational, problem solving, collaborative, facilitation and time management skills.
• Ability to work under pressure and manage teams and consultants through effectively
• A broad understanding of nonprofit operations and commitment to World Vision´s objectives, ethos, core ministries, Mission Statement and Core Values is mandatory.
• Critical thinking and capability of generating consistently accurate and useful information to inform strategic planning and decisions.
• Must be highly self-motivated and driven to succeed in a fast-paced working environment with a bias for action.
• Strength in building and managing effective work relationships with both local and dispersed colleagues.
• Ability to effectively communicate with many different functions, cultures and levels in the organization