Global Operations Director at Impact Water Global

Job Description:

As Global Operations Director, you will:

• Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of 2025; including:
  • how we approach getting data on schools without Impact Water systems
  • how we determine which systems they need
  • how we fit new installations into operations schedules
  • how we build Ops teams to manage new installations
• Work closely with global leadership to plan Impact Wate 2030 global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching 100m+ student beneficiaries).
• Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles
• Study product issues and design solutions to fix issues; research and pilot new products
• Reshape and improve our data model and systems to meet evolving needs of the company
• Spearhead the design, testing and rollout of new MIS tools and technologies
• Serve as member of global leadership team, participate in all its activities

As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.

Experience and Skills Required

• Ability to think and work at scale
• 5+ years’ experience supervising field work in challenging environments
• Experience in the social enterprise sector in Sub-Saharan Africa is preferred
• Experience with Salesforce and Taroworks is preferred
• Strong leadership, analytical and organizational skills
• Strong interpersonal, cross-cultural, active listening, writing and presentation skills
• Excellent intellectual credentials combined with strong emotional intelligence skills
• English proficiency with 100% fluency; additional language skills are welcomed
• High levels of integrity