GM - Business Process Re-engineering and Automation at Equity Bank Kenya

Senior leader with deep financial services experience, strong automation and data literacy, and proven capability to deliver value within a regulated environment.

The roles focuses on Automations CoE capacity building and enabler support.

Enterprise Transformation. 

• Define and own the enterprise transformation roadmap across banking and insurance lines.
• Support large-scale operating model change (process, technology, people) for shared service enablement in Automations.

Innovation & Emerging Technology

• Build and govern the innovation portfolio
• Evaluate emerging technologies (AI, GenAI, advanced analytics) for business relevance.

AI Strategy & Ethics. 

• Define the AI strategy, principles, and guardrails. 
• Ensure explainability, fairness, and regulatory compliance.

Business Value, Continuous improvement and Change management. 

• Translating ARRP strategy into measurable value outcomes
• Drive executive alignment and enterprise adoption

Delivery & Execution

• Oversee end-to-end delivery of automation and AI initiatives
• Prioritize delivery based on business impact and risk

Qualifications

Key Deliverables

Innovation & Strategic alignment: 

• Define and own the enterprise transformation and AI strategy, aligned to business objectives across banking and insurance.
• Identify, prioritise, and govern high-impact transformation and innovation initiatives.
• Establish AI principles, ethical guardrails, and regulatory alignment.
• Drive enterprise change management, executive sponsorship, and adoption.
• Track and report value realisation from transformation initiatives.

Delivery. 

• Own the enterprise automation and AI delivery agenda, ensuring solutions are scalable, secure, and compliant.
• Oversee end-to-end delivery of automation initiatives, from intake to production.
• Govern the automation platforms and architecture, including RPA, workflow, data, and AI tooling.
• Ensure strong risk management, audit readiness, and operational resilience.
• Embed automations into business-as-usual operations with clear ownership and support models.

Qualifications / Certifications

• 12–15+ years of progressive professional experience within EGH based licenses in banking, insurance, or other regulated financial services environments.
• Proven track record leading enterprise-scale transformation, automation, or technology delivery programmes with measurable business outcomes.
• Hands-on experience delivering process re-engineering, workflow automation, RPA, data, and AI initiatives across multiple business functions.
• Demonstrated ability to operate effectively within regulatory, risk, audit, and compliance frameworks, including engagement with internal and external auditors.
• Proven experience managing cross-functional, multidisciplinary teams, including technology, operations, data, and business stakeholders.
• Strong stakeholder management experience at Executive, Board, and Regulator-facing levels.
• Exposure to large-scale platform implementations, vendor management, and complex delivery environments.
• Experience embedding solutions into business-as-usual operations, including support, change management, and continuous improvement.