Golf Administration Manager at Eagle HR Consultants

Key Responsibilities

Competition & Tournament Management

• Plan, prepare and publish competition entry sheets, conditions of play and daily committee assignments at least two weeks before competitions.
• Prepare booking sheets and tee sheets for club nights, weekends and special events.
• Receive entries and manage all registration and cancellations professionally.
• Prepare competition draws and start lists accurately and on time.
• Verify scorecards, update scoreboards, and process results in WHS-supported systems.
• Publish winners, update golf records and submit results to media/press as required.
• Support smooth running of corporate and sponsored tournaments.

Handicap & WHS Management

• Ensure accurate and timely entry of all scores into the WHS-compliant system.
• Identify handicap trends requiring adjustment and provide recommendations to the Handicap Committee/Manager.
• Enforce penalties for non-returned cards and ensure compliance with WHS.
• Maintain communication with other golf clubs to verify member movement and prevent handicap manipulation.
• Provide handicap certificates, explanations and member support as required.

Sponsorship & Stakeholder Management

• Engage sponsors proactively, ensure sponsorship dates are planned, confirmed and recorded in the Club’s Golf Diary.
• Maintain strong relationships with sponsors and keep them updated on event requirements, branding, prizes and deliverables.
• Ensure sponsor expectations are met and prepare sponsor reports and acknowledgements.
• Support the Marketing team with content for golf events and sponsor visibility.

Golf Office Administration & Communication

• Ensure consistent availability of staff at the Golf Office during peak hours (early morning and evenings).
• Manage all golf-related correspondence and communication clearly, professionally and on time.
• Maintain all competition and golf operations records: winners, conditions, suspensions, no-shows, hole-in-one logs, sponsor lists etc.
• Ensure proper functioning of public address systems; report faults promptly.

Operations & Staff Supervision

• Supervise Starters, Caddy Masters, Caddy Marshals and other golf admin support staff.
• Coordinate staffing schedules to ensure adequate coverage at all times.
• Manage discipline of caddies and ensure adherence to Club rules, etiquette and operational standards.
• Conduct staff induction, coaching, appraisal and continuous performance monitoring.
• Promote strong customer service, courtesy and professionalism at all touchpoints.

Financial & Administrative Controls

• Prepare the department’s annual budget for review and approval.
• Ensure all charges related to golf events, green fees, carts, caddies and other services are billed accurately and submitted to Finance on time.
• Monitor expenditure to ensure adherence to approved budgets.
• Reconcile golf balls, prizes and inventory monthly and maintain updated registers.

Continuous Improvement & Strategic Contribution

• Support the Course Operations Manager in implementing strategic golf initiatives and enhancing the golfer experience.
• Propose innovations in competitions, membership engagement, junior golf, ladies golf, corporate days and golf communication.
• Benchmark with competing clubs to identify opportunities for improvement.
• Attend relevant training courses (golf rules, WHS, customer experience, golf administration systems).

Key Competencies

• Excellent communication and interpersonal skills.
• High level of customer service orientation and ability to engage professionally with members.
• Strong organisational and planning skills with attention to detail.
• Leadership and supervisory capability.
• Strong knowledge of golf rules, WHS, competition formats.
• High integrity, accountability and ability to manage sensitive information.
• Time management and ability to work flexible/peak hours.
• Proficiency in MS Office.

Academic & Professional Qualifications

• Degree or Diploma in Business Management, Sports Management, Hospitality, Recreation or related field.
• Certification or training in Rules of Golf and/or World Handicap System (WHS) is an added advantage.
• Computer literacy: experience in golf software is an advantage

Relevant Experience

• Minimum 5+ years’ experience in golf operations, golf administration or hospitality operations.
• Demonstrable experience managing tournaments, sponsors, records and member relations.