Graduate Take-off Program - Customer Success Intern at InEvent

ABOUT THE ROLE

• Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading!
• InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!
• The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!

We are open to speaking with you if you:

• Speak fluent English;
• Are within the ages of 18 - 25;
• Have an undergraduate degree or will be graduating soon;
• Can multitask and balance working for 40 hours per week without interruptions;
• Are resilient with a positive can-do attitude;
• Understand the need to #keeplearning;
• Own a personal computer and a stable internet connection.

Key Responsibilities

• Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
• Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
• Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team;
• Learn continuously about tech and platform updates;
• Work with team members to test and improve performance using the platform;
• Become a subject matter expert (SME) on the InEvent product.

Ideal Profile

• Fluent English to communicate in writing and voice with customers around the world;
• Fluency in other languages is a plus;
• Experience with Customer Success or similar;
• Experience in a SaaS or tech company;
• Outstanding communication skills and empathy;
• Flexibility and adaptability to service multicultural customers;
• Very (very) resilient to learn continuously in a startup!

Additional benefits:

• 10 days allocated PTO
• Birthday gifts;
• Join our happy hour celebrations;
• Participate in team challenges and win fantastic prizes;
• Grow your professional network.

PS. Candidates are required to own a personal computer and have stable internet connection.