Group HCBP, Distribution & IFS Enablement at Old Mutual Kenya

Job Description

As a Human Capital Business Partner, the role is pivotal in fostering a positive and productive work environment for the sales force. You will be responsible for aligning human capital initiatives with business objectives to deliver on the Integrated Financial Services (IFS) model adopted by the Group, ensuring that agents/advisor/sales consultants receive the necessary support to thrive in their roles. Your focus will be on talent acquisition, career progression, performance management, employee relations, co-ordinating learning & development, recognition and fostering a culture of excellence within the agency/advisor/sales consultant force of the Group.

KEY TASKS AND RESPONSIBILITIES

Talent Acquisition:

• Collaborate with recruiting teams to identify and attract top talent for sales force roles.
• Develop and implement recruitment strategies to fill vacancies efficiently.
• Support the recruitment teams in assessing candidate suitability for agent, advisor, sales consultants and agency/sales manager positions.
• Improve the Graduate Sales Program processes to attract and retain quality trainees
• Continually revamp the Advisor Value Proposition
• Drive a fit for purpose Advisor Value proposition

Performance Management

• Implement performance management processes to set clear expectations and goals.
• Provide ongoing coaching and feedback to agents to enhance performance and development.
• Conduct performance evaluations and facilitate performance improvement plans as necessary.
• Drive advisor productivity management through the intermediary portal
• Leverage on the Sales Capability Academy Program to continuously upskill the retail workforce
• Provide a career path of agents, advisors and sales consultants
• Ensure that career progression is linked to productivity, culture and leadership

Employee Relations:

• Serve as a primary point of contact for Agency and Sales Manager relations issues, including conflict resolution and disciplinary actions.
• Conduct investigations into complaints or concerns and recommend appropriate resolutions.
• Promote a positive and inclusive work environment by addressing issues related to diversity, equity, and inclusion.

Learning and Development:

• Identify training needs for agents, advisors, sales consultants and coordinate relevant training programs.
• Partner with training resources to develop and deliver training sessions on product knowledge, sales techniques, culture & brand leadership and regulatory requirements.
• Monitor the effectiveness of training initiatives and adjust as needed.

Policy and Compliance:

• Ensure compliance with all applicable laws, regulations, and company policies related to employment practices.
• Advise management on HR-related legal issues and best practices.
• Review and update HR policies and procedures to reflect changes in regulations or business needs.

Data Analysis and Reporting:

• Collect and analyse HC data to identify trends and make recommendations for improvement.
• Prepare regular reports on key HC metrics, such as turnover rates, recruitment metrics, and engagement scores.
• Utilize data insights to inform decision-making and drive continuous improvement in HR practices.

Benefits Processing

• Oversee remuneration model implementation and support any changes proposed by the business
• Manage commission processing and payment
• Review and manage benefits offering

Change Management

• Support implementation of the group distribution and IFS strategies
• Facilitate the necessary change management to drive the right change within the distribution space

SKILLS, KNOWLEDGE & COMPETENCIES

• Good knowledge of the financial services industry and regulatory frameworks.
• Good knowledge of competition landscape of insurance, banking and asset management sectors
• Understanding and appreciation of fiduciary responsibility, personal integrity and professionalism.
• Business focus: commercially astute, attuned to regulatory and statutory obligations; understand the local and regional business environment. In tune with business and client priorities.
• Ethical behaviour and business practices: ensures own behaviour and the behaviour of others is consistent with ethical standards and acceptable business practices. Aligned to the values of the business.
• Adaptability to change: ability to support process improvement and the development of technology to achieve business goals. Decisively responds to challenges in a changing environment and has the ability to influence change within others and cause positive outcomes.
• Problem solver/ takes decisions: Capacity for sound judgment and the ability to think strategically. Enthusiastic, pragmatic and energetic hands-on individual with an entrepreneurial spirit and a bias towards action and resolving issues quickly . Interpersonal skills and fosters teamwork: Has a strong presence and can interact effectively with the relevant governance and team structures in place in the business. Able to build relationships, influence, motivate and encourage consensus amongst peers, clients and stakeholders at all levels and of different cultures and capacities, to produce high quality results
• Effective communicator: communicates in a clear and timely manner using appropriate and effective communication tools and techniques.
• Organiser/ planner: ability to manage competing priorities in a high pressure environment. Sets priorities and goals, and monitors progress. Implements action plans and evaluates process and results.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 3+ years of experience in business roles, preferably in a business partner or generalist capacity.
• Experience working in the financial services industry or supporting sales teams is highly desirable.
• Strong knowledge of employment laws and regulations.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Proficiency in HRIS systems; digital platforms and Microsoft Office Suite.