THE ROLE PURPOSE
- To design, lead, and implement robust performance monitoring and reporting frameworks, alongside supply chain maturity assessment frameworks, across Group and Subsidiary Supply Chain teams.
- This role ensures consistent tracking of key performance indicators (KPIs), timely analysis, insightful reporting, and supports the progression of the supply chain transformation roadmap.
- Furthermore, it is pivotal in enabling team capability development through support in balance scorecard creation, training needs assessments, and the development and maintenance of essential operational tools like Standard Works and Role Cards.
- It is critical in driving data-driven decision-making, enhancing transparency, accountability, and enabling continuous improvement to achieve strategic supply chain objectives.
THE KEY RESPONSIBILITIES (DUTIES)
Performance Monitoring Framework Design & Implementation
- Lead the design and implementation of comprehensive performance monitoring frameworks for all supply chain functions across the Group and its Subsidiaries.
- Support the development of clear objectives and KPIs.
- Define critical KPIs, metrics, and data collection methodologies.
- Support the development of KPIs that will be cascaded to the subsidiaries for standardized adoption.
- Establish clear standards for data integrity and reporting consistency across all tiers and geographies.
KPI Reporting & Dashboard Management
- Oversee the continuous update and maintenance of Tier 1–5 KPI dashboards, ensuring accuracy, relevance, and visual clarity.
- Analyze performance trends, identify red and amber KPI flags, and collaborate with Heads of Supply Chain and relevant stakeholders for root cause analysis and resolution.
- Compile comprehensive summary reports, performance visuals, and executive-level board pack inputs to support Visual Management and Meeting Cascade (VM+MC) and strategic reviews.
Balance Scorecard Development Support
- Responsible for supporting the team to develop their balance scorecards, aligning individual and team objectives with broader supply chain goals.
- Supply Chain Maturity Assessment & Development
- Develop supply chain maturity assessment frameworks tailored to the Group’s strategic objectives and operational context.
- Track the closure of maturity gaps identified through assessments.
- Support the Group Heads in tracking and closing out their maturity gaps, providing guidance and coordinating necessary resources.
Transformation Roadmap Support & Rollout
- Support the development and roll out of the supply chain transformation roadmap, ensuring alignment with performance and maturity objectives.
- Monitor progress of transformation initiatives against defined milestones and objectives.
Standard Work & Role Card Development and Maintenance
- Responsible for the development and maintenance of Standard Works, ensuring they are comprehensive, up-to-date, and accessible.
- Support the development of Role Cards, clearly defining responsibilities and linkages to Standard Works.
- Collaborate with teams to embed performance monitoring requirements into Standard Work processes and role cards.
- Identify opportunities to optimize reporting processes, leveraging automation and digital tools to enhance efficiency and accuracy.
Training & Capability Development Support
- Responsible for training needs assessments submission and tracking the accrual of Continuous Professional Development (CPD) hours for the team.
- Support the development of the training needs assessment, identifying key skill gaps and training requirements within the supply chain function.
Data Integrity & Document Management
- Establish and maintain structured repositories for performance data, reports, governance frameworks, maturity assessment documentation, Standard Works, and Role Cards, ensuring version control and data reliability.
- Drive efforts to ensure reporting, assessment, and operational tools and templates are up to date and consistently applied across the Group and its Subsidiaries.
Continuous Improvement Loop & Insights
- Integrate performance monitoring insights and maturity assessment findings into Continuous Improvement (CI) loops, supporting the identification and categorization of losses.
- Participate in structured Gemba walks to log observations and gather qualitative feedback that informs performance analysis and maturity progression.
Stakeholder Management & Mapping
- Lead stakeholder identification and mapping at subsidiary and group level for performance monitoring, maturity assessments, training initiatives, and transformation initiatives.
- Foster strong collaborative relationships with key stakeholders to drive adoption and ensure data accuracy.
Governance Meeting Integration & Support
- Provide strategic support for governance meetings (Tier 1–5), ensuring performance data, maturity progress, and relevant operational insights are accurately presented and actionable insights are derived.
- Guide the effective tracking and closure of performance-related action points, ensuring accountability and follow-through.
Integrated Governance Rollout Support
- Provide expert support and guidance during the Integrated Governance Rollout Phases (Prerequisites & Assessments, Leadership Team Immersion, Subsidiary Preparation, Installation & Rollout), particularly concerning performance data capture, tracking, reporting, and maturity integration.
- Assist in documenting readiness assessments, tracking workshop attendance, and compiling inputs for backfill planning and maturity assessments.
Qualifications
ACADEMIC QUALIFICATIONS AND CERTIFICATIONS
- Must-Haves:
- Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Business Administration, Project Management, Operations Management, Finance, Human Resources, or a related highly quantitative field.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Nice-to-Haves:
- Master’s Degree (e.g., MBA, Master's in Data Science, Data Analytics, Supply Chain Management, or Organizational Change Management/Development).
- Certification or training in Project/Program Management (e.g., PMP, PRINCE2 Practitioner, PgMP).
- Basic certification in Lean or Six Sigma (Yellow Belt or Green Belt).
- Practical skills in Graphic Design (e.g., Canva, Adobe Illustrator, or similar) for advanced visual reporting.
- Advanced Tableau certifications (e.g., Tableau Certified Professional).
- Advanced certification in Power BI or other leading Business Intelligence tools.
- Certifications in Python or R for Data Science.
- Exposure to AI Landscape (native understanding/experience).
- Certification in a recognized supply chain maturity model (e.g., SCOR, CMMI for Services).
- Certification in Change Management (e.g., PROSCI).
- Certification in Balanced Scorecard methodology.
- Certification in Training & Development (e.g., CTP, CPTD)
KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE
Technical Competencies:
- Performance Reporting & Dashboarding: Expert proficiency in designing, developing, and maintaining complex visual dashboards using tools like Power BI or Smartsheet.
- Data Analysis & Synthesis: Strong analytical skills to synthesize data across multiple countries and tiers, producing clean, insightful summaries for various audiences.
- Quality Management Systems & Methodologies: Understanding and application of quality management principles and methodologies (e.g., Lean, Six Sigma) to performance measurement and process improvement.
- Project & Program Management: Proven ability to create project plans, track deliverables, and manage multiple workstreams related to reporting framework development, rollout, and transformation initiatives.
- Supply Chain Maturity Assessment: Knowledge and experience in developing and applying supply chain maturity models and assessment frameworks.
- Balance Scorecard Methodology: Familiarity with balance scorecard frameworks and their application in organizational performance management.
- Standard Work & Role Card Development: Experience in developing, documenting, and maintaining Standard Operating Procedures (SOPs) and Role Cards.
- Training Needs Assessment: Knowledge and experience in conducting training needs assessments and tracking professional development.
- Systems & Tools Proficiency: Comfortable working with structured trackers, templates, and visual workflow tools; advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint.
Leadership Competencies:
- Strategic Thinking: Ability to align performance monitoring, maturity progression, transformation roadmap, and capability building initiatives with overall business strategy and objectives.
- Ownership & Drive: Strong ownership mindset, time management, and follow-through to ensure timely and accurate reporting and project completion.
- Communication & Presentation: Professional written and verbal communication for meeting support, briefings, and presenting complex performance, maturity, and capability development data to senior leadership.
- Influence & Collaboration: Able to confidently engage and influence stakeholders across diverse cultural and functional boundaries; skilled in appropriate escalation and driving cross-functional initiatives and standardization.
- Problem-Solving & Continuous Improvement: Ability to support root cause analysis, identify opportunities for continuous improvement in performance measurement, facilitate the closure of maturity gaps, and enhance team capabilities.
EXPERIENCE REQUIREMENTS
Number of Years:
- Must-have: 5-7 years of progressive experience in performance monitoring, business intelligence, data science, advanced data analysis, reporting, supply chain maturity assessment, transformation management, or organizational development with a focus on operational excellence roles within a structured environment.
- Ideal: 2+ years in a managerial or lead role, particularly within multi-country or multi-cultural environments.
Markets:
- Critical: Familiarity with multi-country or multi-cultural environments, ideally within East and Central Africa (Kenya, Uganda, Rwanda, Tanzania, South Sudan, and Congo)
- Preferred: Experience in other emerging markets.
Functional Areas:
- Core experience in performance management, data science, data analytics, business intelligence, project/program management, supply chain maturity frameworks, business administration, operations, supply chain, business transformation, organizational development, or training & development coordination.
Other:
- Demonstrated experience handling complex data, designing reporting frameworks, developing and implementing maturity models, designing/implementing balance scorecards, developing Standard Works/Role Cards, or supporting high-level executive reporting and transformation projects.
- Extensive experience with Tableau for dashboard development and data visualization.
- Proven ability to create professional graphics and visual representations of data for various audiences.
- Strong comfort with data visualization, reporting tools, or digital platforms (e.g., Power BI, Smartsheet, SharePoint, Tableau).
- Participation in structured training programs (Lean, Six Sigma, Project Management, Data Analytics, Change Management, or specific maturity model certifications) is a plus.
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