Groups and Events Coordinator at Kempinski Hotels

Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which maybe vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
• Handle all type of events under the supervision of Director of Groups & Events.
• Ensuring TTTT sessions are carried out to the satisfaction of both Director of Groups & Events and the Groups and Events Coordinator.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills & Qualifications

• University/College/Tertiary level education required.
• Previous experience in luxury hotels is required.
• 2 years experience in Group & Event , Reservations or Sales.
• Experience in a similar role and proven track record may be considered in lieu of specialised education.
• Excellent communication skills.
• Knowledge and experience in the use of Opera.
• Knowledge in a foreign language will be a distinct advantage.
• Presentable, well spoken individual.
• Pleasant and outgoing personality.
• Fluent speech skills.
• Ability to remain calm and composed under pressure.