Guest Operations Manager at Angama

You will play a key role in weaving together the efforts of our Head of Departments: F&B, Guiding, Guest Experience, Kitchen, and Housekeeping into one harmonious rhythm of guest delight. This role reports to the General Manager.

Key Responsibilities:

• Oversee daily lodge operations, ensuring excellence and consistency across all guest touchpoints.
• Lead and support the lodge department heads, fostering collaboration and accountability.
• Monitor and improve operational systems for efficiency without losing sight of the warmth and joy of service and guest experience.
• Champion guest feedback, resolving concerns with honesty, courage, and respect.
• Partner with HR and Training to build and sustain strong, motivated teams.
• Work with the Chief Marketing Officer and Guest Experience Curator to drive the level of excellence in taking care of guests for which Angama has become known.
• Support the General Manager in long–term planning, budgeting, and strategic projects.
• Uphold Angama’s values in every decision, placing people at the heart of operations.

Key Qualities of the Successful Candidate:

• A people–first leader, able to inspire, mentor, and empower diverse teams.
• Deep respect for guests, staff, and the communities in which we operate.
• Courage and maturity to make sound decisions in complex situations.
• Keen attention to detail, with a reasonable understanding of each department and how they are required to collaborate.
• Naturally aligned with Angama’s values: ubuntu, respect, honesty, courage, and joy.

Key Qualifications:

• Minimum 7 years’ experience in senior lodge or hospitality management.
• Proven track record leading multidisciplinary teams in high–end safari or hospitality settings.
• Strong financial and operational acumen.
• Excellent communication and interpersonal skills.
• A passion for conservation, community, and creating unforgettable guest experiences