At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.
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Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities.
Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
Follows all department policies and procedures for room cleanliness and self-inspection.
Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines.
Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects.
Must be able to complete assigned credits by exercising proper time management daily.
Replenish all room amenities such as toiletries, soaps and tissues.
Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders.
Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room.
Must safely operate and maneuver the powered mobile carts.
The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
Understands the resort, hotel features and services including how to find the information for the guests.
Solution oriented, stays on task, and promotes teamwork.
Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies.
Qualifications
JOB REQUIREMENTS:
Candidate must be well groomed and professional.
Must be able to communicate fluently in English with guests, management, and other associates to their understanding. Additional foreign language a plus.
Willingness to maintain the highest level of confidentiality regarding guests and staff.
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
At least two years experience serving guest rooms in a 4/5 Star Hotel
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