Active Roles at Mövenpick Hotel & Residences

Job Description

• Operates Washing Machine, Dryer Machine, Pressing machine and basic knowledge in Dry cleaning Machine.
• Sorts F&B table napkins and table cloths according to their classification
• Well informed in different types of chemicals.
• Convey monthly inventories.
• Organize linens and properly tuck away in the storage area.
• Separate torn and stained articles.
• Ensures that linens are neat and proper folded.
• Maintain the cleanliness of the work area.
• Responsible in making sure that the demand for the linen supply is met.
• Sort all linens according to its classification.
• Sort all laundry according to its type of fabric and process.
• Ensures all uniforms, guest and executive laundry are well pressed and neat without stains and damage.
• Report any maintenance issues.
• Help other colleagues in Uniform and Laundry Area.
• Receiving deliveries from outsource company and report any discrepancies.
• Perform other duties as assigned and requested

Qualifications

• Minimum of 1 year experience.
• Knowledgeable in Laundry operation.
• Well informed in different types of spotting and laundry chemicals.
• Knowledgeable in different types of fabrics and process.
• Knowledgeable in Washer, Dryer, Pressing Machines and Dry Cleaning Machine.
• Good in oral and written communication.

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The Corporate Sales Manager is responsible for driving the growth and development of the corporate segment. This role involves strategic planning, sales, and marketing/loyalty activities to attract and retain corporate business. The Corporate Manager will work closely with the commercial team, external partners, and other stakeholders to achieve revenue targets and enhance the brand's market position.

Key Responsibilities but not limited to

Strategic Planning and Development:

• Develop and implement a comprehensive corporate strategy aligned with the overall business goals and objectives.
• Identify and analyze market trends, competitors, and opportunities to increase market share
• Establish short and long-term goals for the corporate segment and develop actionable plans to achieve them.

Sales and Business Development:

• Drive sales efforts to attract corporate business from local and international markets.
• Build and maintain strong relationships with corporate clients and Accor Key Account managers.
• Conduct sales presentations, site inspections

Marketing and Promotion:

• Collaborate with the marketing team to develop targeted marketing campaigns and promotional materials for the corporate segment.
• Representing the company at trade shows, industry events, and networking functions to promote properties

Collaboration and Communication:

• Collaborate with other departments, including operations, finance, and marketing, to ensure a cohesive approach to corporate business development.
• Maintain clear and effective communication with clients, partners, and internal stakeholders.
• Provide regular updates and reports on corporate activities, performance, and market insights to the DOSM and GM’s Hotel.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales and management within the hospitality industry.
• Proven track record of achieving sales targets and driving business growth in the corporate segment.
• Strong understanding of the market, trends, and best practices.
• Excellent communication, negotiation, and presentation skills.
• Strong leadership and team management abilities.
• French (for western countrie) & English speaking, reading & writing
• Ability to work under pressure, manage multiple projects, and meet deadlines.
• Willingness and flexibility to travel abroad and between properties as needed.

Key Competencies:

• Strategic thinking and planning
• Sales and business development acumen
• Customer focus and relationship management
• Leadership and team development
• Financial management and budget control
• Marketing and promotional skills
• Project management and organizational skills
• Excellent communication and interpersonal skills

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Job Description

• Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities.
• Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
• Follows all department policies and procedures for room cleanliness and self-inspection.
• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines.
• Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects. 
• Must be able to complete assigned credits by exercising proper time management daily.
• Replenish all room amenities such as toiletries, soaps and tissues.
• Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders.
• Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room.
• Must safely operate and maneuver the powered mobile carts.
• The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
• Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Understands the resort, hotel features and services including how to find the information for the guests.
• Solution oriented, stays on task, and promotes teamwork.
• Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies.

Qualifications

JOB REQUIREMENTS:

• Candidate must be well groomed and professional.
• Must be able to communicate fluently in English with guests, management, and other associates to their understanding.  Additional foreign language a plus.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• At least two years experience serving guest rooms in a 4/5 Star Hotel