Commercial Manager at Gusii Water and Sanitation Company Limited (GWASCO)

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The duties and responsibilities entail:

• Processing new customer accounts, updating the customers register/ accounts.
• Oversee performance management of staff in the department.
• Prepare and submit monthly, quarterly reports and annual reports for the department.
• Prepare Board management papers for approval.
• Ensure that all data with regards to monthly meter readings and payments is entered and verified.
• Liaising with other sections in provision of quality services to customers.
• Attending promptly to complaints from customers.
• Develop departmental policies, budget and workplan.
• Identify training needs for the department
• Mentor and coach departmental staff.
• Identify procurement needs of the department.
• Participate in strategic planning and implementation processes.
• Responsible for physical assets assigned to the department
• Makes strategic, operational and functional decisions for the department.
• Ensure timely, complete and accurate meter reading and billing of all services and subsequent revenue collection.
• Performing related work as may be directed by the Managing Director.

Qualifications 

• Bachelor’s degree in Social Science, Masters’ Degree in Business Management will be added advantage.
• Ten (10) years’ experience with at least three (3) years at senior management.
• Prior experience in managing a functional level in a large organization in a busy environment.