Head, IT Infrastructure at NCBA Group

Job Purpose Statement

• Responsible for providing the strategic direction for the infrastructure function on an enterprise level. Assesses the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects. Interfaces with business unit heads and other IT functional area s to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness. Leads the development of infrastructure strategy, architecture, service delivery standards and procedures for the enterprise.
• Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices (e.g., ITIL) as related to the needs of the business.
• Proactively researches and re commends courses of action to prevent problems and to maintain high infrastructure service levels for the user community. Analyses and predicts trends and develops long - range plan designed to maintain cost effectiveness and competitiveness of the enterprise’s IT infrastructure. Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery.
• Responsible for the IT service delivery management of servers, networks, e-mail, directory Collaboration/telecommunications and other technology platforms shared across the enterprise. Prepare plans for development and installation of Data Centre according to present and future requirements and ensures compliance to Data Center standards and systems.
• To ensure adherence to all established guidelines and management practices on Group Data Centers and coordinate with various departments and perform integration of critical systems into infrastructure. In liaison with Data center hosting providers to enhancement and develop strategies to ensure achievement of data center capacity, procedures associated with assets and capacity.

Ideal Job Specifications
Academic :

• University degree in Information technology/Computer Science/Electrical Engineering/T telecommunications.
• Master’s degree would be an added advantage.

Professional:

• Leadership/coaching/management trainings Training and certification in IT Service Management e.g. ITIL, Enterprise Operating
• System administration e.g. MCSE, Network related certification e.g. CCNA, Security related
• Certification etc. Business Continuity training Project Management Skills -PRINCE2, PMP

Desired work experience:

• Ten years’ experience in Infrastructure support in medium to large organizations and or banking or Financial service organization would be an added advantage Five years in supervisory role