Head, IT Platform Operations at NCBA Group

Job Purpose Statement

• The Head of IT Platform Operations is accountable for setting and driving tactical and strategic direction and providing executive leadership and management to the IT Platform Operations function which is responsible for IT Production Service Management.
• The Head will lead a team of IT Platform Operations Managers & Specialists, Robotics Process Automation Specialists as well as a Platform Monitoring development team to ensure operational efficiency and reliability in several African countries.
• In collaboration with partners, vendors & system experts, the role holder will schedule and direct activities to meet the Quality of Service & Customer Satisfaction KPI’s contracted with the Business & partners.

Key Accountabilities (Duties and Responsibilities)

Service Availability – 30%

• Manage and set priorities for operations, maintenance, and evaluation of all core platforms within Loop DFS to ensure QoS targets are met through high availability and reliability of all Production system components.

Customer Satisfaction – 30%

• To provide management oversight for the DFS applications to ensure incidents, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA's.

Information Technology Strategy – 20%

• Effectiveness of integration of IT strategy / roadmap with the fintech’s business direction.

Platform Operations Governance – 10%

• Effectiveness of the IT Platform Operations (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
• Manage IT Operations Platform Service Agreements and Budgets.

People Leadership – 10%

• Provides effective leadership to the IT Platform Operations team and to work with the Engineering & Business teams in a manner that ensures a conducive work environment and employee satisfaction. 

Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business-related course is an added advantage
• Minimum 8 years’ experience with 5 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g., ITIL
• Project Management Certification: PMP or PRINCE2
• Cloud Certifications & hands on experience managing financial production systems on Microsoft Azure, AWS or Huawei Cloud.
• 7 years’ experience in IT Operations or Application support in medium to large organizations.
• Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL, Postgress
• Working experience with a Core Banking system such as T24, Flexcube, Finacle etc. is desirable.
• Experience in Management of Support Contracts, RFP’s and Third-party support providers.
• Practical knowledge of Robotics Process Automation