Head of Banking at Gulf African Bank

Reports to: Deputy Chief Executive Officer – Head of Banking

Job Purpose

To drive business, develop and implement efficient and effective business acquisition, growth and retention strategies for Retail banking with a focus on products, channels, Customer value proposition and strategic partnerships to ensure that the Bank’s bottom line is enhanced.

KEY RESPONSIBILITIES

• Deliver exceptional Retail business performance through setting strategic, short term and medium term goals and driving their implementation to achieve excellent results
• Ensure the strategic plan objectives relating to customer acquisition and retention, balance sheet growth and profitability are translated into branch business objectives.
• Develop performance measures, monitor and analyze branch performance, make recommendations for improvement to the branches and give feedback to Senior Management on the strategic direction for the branch network
• Grow the Bank’s retail business portfolio through current and saving accounts numbers and transactional volumes and other retail business revenue streams.
• Ensure that the Branches develop a carefully targeted cost efficient distribution strategy that enhances utilization of digital channels.
• Ensure all retail distribution channels achieve their budgeted income and market share in the different segments and ensure profitability of all the channels.
• Manage and drive revenue generation by identifying leads, building solid relationships and work with the partners to pursue retail business opportunities and attain business closure.
• Continually leverage effective relationships with business partners internally to identify opportunities and achieve business growth.
• Provide overall management of the branch network to ensure superior service offering to all bank customers.
• Spearhead the development of appropriate products and services to segments within the retail customers and pursue solutions to customer needs (within policies and procedures)
• Encourage team members to examine the customer’s perspective and work to continually improve business processes.
• Find new approaches across end to end business processes to deliver a full spectrum of services and create valuable, sustainable customer relationships.
• Ensure seamless and timely delivery of Retail products to customers, through ownership of the processes and spearhead innovative new products development and their periodic reviews
• Ensure a culture of risk excellence is embedded in Retail businesses and strict adherence to internal controls across the department.
• Provide guidance to the branch network for operations, sales and branch management through sharing of best practice and ensuring strict adherence to banking regulations.
• Achieve quality audit ratings/compliance across the branch network/Head office Retail units.
• Oversee rationalizing of operating costs
• Ensure proper and optimal utilization of the Human Capital within Retail Division
• Review and monitor workloads, tasks and staff productivity
• Put in place succession plans for critical roles in liaison with the Human Resource department.
• Work cross-functionally with other Head Office Business units to create synergies and maximize on cross sell opportunities and improve service delivery

REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

Knowledge and Experience

• University Degree from a recognized University.
• Professional qualification in Banking will be an added advantage.
• 10 years’ experience in banking, with 5 years in a senior management role, preferably in Retail Banking
• Experience and sound understanding of Retail Banking
• Knowledge of Banking Products and ability to discern customer needs and develop appropriate products
• Knowledge of delivery channels
• Deep understanding of regulatory and legal environment
• Knowledge of Credit appraisal especially on Consumer Finance
• Ability to set appropriate targets and work towards achieving these targets to meet the overall strategy of the Bank

Personal attributes

• Highly Professional, able to win the confidence of, and work effectively with clients and colleagues
• Honest with impeccable integrity (high ethical standards).
• Strong networking skills, both externally and within the Bank
• Strong Business acumen
• Excellent analytical skills and attention to detail.
• Innovative, able to initiate, accept and implement change that is good for the growth/improvement of the Bank
• Good negotiation skills
• Able to demonstrate a high level of ownership and commitment to achieving results.
• Problem solving skills.
• Excellent Communication and report writing skills.
• Ability to work with all levels of management and across business units and departments.