Head of BOSA at Co-operative Bank of Kenya

Reporting to: The Chief Operating Officer

Key Roles and Responsibilities

The office holder will be responsible for overseeing all Back Office Service Activity (BOSA) operations and in particular, the following:

• Credit Policy and Compliance
  • Oversee adherence to lending policies and procedures throughout the credit administration process within the SACCO.
  • Lead the development and enhancement of new loan products to meet market demands.
  • Implement, evaluate, and update credit management strategies and procedures in alignment with organizational goals.
  • Contribute to periodic reviews of the Credit Policy to reflect evolving business and regulatory requirements.
• Debt Recovery and Risk Management
  • Plan, coordinate, and supervise debt recovery initiatives, implementing corrective measures for non-performing loans.
  • Manage relationships with external debt recovery agencies and institutions.
  • Ensure proper documentation and timely submission of legal evidence for court cases involving debt recovery, including witness preparation.
• Financial and Operational Oversight
  • Prepare income projections for loan products and manage financial obligations within the loans department.
  • Evaluate and recommend training programs to enhance staff competency in credit operations.
  • Approve the release of securities/collaterals upon full loan repayment.
  • Conduct periodic credit assessments to determine the creditworthiness of applicants.
• Reporting and Stakeholder Engagement
  • Provide regular updates to the CEO on loan portfolio performance, including actionable recommendations.
  • Collaborate with the Head of Finance to ensure compliance with policies and prudential standards.
• Team Leadership and Performance Management
  • Establish departmental goals and oversee staff performance through appraisals.
  • Supervise, coordinate, and motivate the credit operations team to achieve targets.
  • Foster effective working relationships with other SACCO departments.
  • Perform any additional duties as assigned by management.

Required Qualifications and Experience

Academic & Professional Requirements

For appointment to this position, a candidate must have:

• Bachelor’s degree in Finance, Accounting, Banking, Credit Management, or a related field.
• Professional accreditation in Credit Management, CPA (K), CISA, CPS, or equivalent.
• Registered with a recognized professional body in good standing.
• Diploma in Cooperative Management is an added advantage.
• At least 5 years in credit administration or loan management at a managerial level within a financial institution/SACCO.

Key Competencies & Skills

• Strong analytical and problem-solving abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Detail-oriented, self-motivated, and results-driven.

Personal Attributes

• High integrity and ethical standards.
• Member-centric approach with a passion for service excellence.
• Ability to work under pressure and meet deadlines.

Successful applicant will be required to meet the requirements of Chapter 6 of the Constitution of Kenya and will be expected to present the following documents within the first 3 months of engagement.

• Police clearance certificate (Certificate of good conduct).
• Tax compliance certificate from Kenya Revenue Authority (KRA).
• Clearance Certificate from Ethics and Anti – Corruption Commission (EACC)
• Clearance certificate from Credit Reference Bureau (CRB)
• Clearance certificate from High Education Loans Board (HELB)