Head of Community and Ecosystem at iHUB

Job Description

As Head of Community and Ecosystem, you will lead, coordinate, and manage the community experience and infrastructure, and foster growth and engagement. The ideal candidate has significant experience in developing custom strategies and building communities, spearheading community engagement programs, and working cross-functionally to ensure all activities adhere to our brand standards. 

The Community Lead will work closely internally with the CEO and  Practice Leads to grow and create tailored, creative community strategies to best serve our different audiences. 

Key Responsibilities

Ecosystem Development & Public Relations

1. Represent the company externally, raising awareness of our brand and creating opportunities for meaningful engagement with key stakeholders within the wider tech ecosystem.
2. Drive new member acquisition and build an active and engaging community of entrepreneurs.
3. Oversee business development by driving and managing memberships and partnership opportunities
4. Lead and run Partner Sponsored and curated events which helps in driving visibility of the Hub and the company brand awareness.

Stakeholder Management 

1. Maintain relationships with external leads and partners of the HUB.
2. Identify key stakeholders to understand their needs, build relationships and collaborate on impactful outcomes.
3. Work together with the Startup support unit to drive and implement community engagement strategies and programs. 
4. Strategically contribute to business growth initiatives by building relationships with the community across a range of stakeholder types.

Community Management

1. Stimulating engagement by interacting with followers and the company’s audience.
2. Develop creative approaches to engagement with the community members
3. Responsible for providing direction and communication strategy for community engagement across all channels.
4. Liaise with the Communications Unit to monitor analytical reporting in line with established KPIs.
5. Conduct partner and market research to identify opportunities and inform strategic partner planning.
6. Define cross-functionally and implement a roadmap of exciting events, education initiatives, workshops, meetups, and focused sessions, including keynotes and speakers at industry and branded events to help target stakeholders evaluate our capabilities and learn how to contribute to community-driven innovation.

Qualifications
The successful candidate will have the following experience 

1. A Masters Degree from an accredited university. An MBA or any business-related field is desirable.
2. 5 years experience in startup community management, Strategic account management, or/and business development (B2B, B2G).
3. Exceptional stakeholder management ability and community building experience.
4. Excellent communication, public speaking and writing skills.
5. Strong knowledge of the technology and innovation ecosystem in Africa. 
6. You enjoy and have experience with writing blogs and/or community management and/or public speaking or similar activities.

Knowledge of:

1. The technology market landscape and the innovation landscape in Kenya and across Africa.
2. Community  and Stakeholder Management.
3. Experience with SEO and social media from a professional perspective.