Head of Diagnostics and Ancillary Services at Tenwek Hospital

Job Purpose

The jobholder leads a team to ensure excellent delivery of services, efficient operations, quality assurance, and regulatory compliance. Diagnostics and Ancillary Services at the AGC Tenwek Cardiothoracic Hospital include, but are not limited to, Laboratory, Radiology, Pharmacy, Physical, Occupational and Speech Therapy Services, and Clinical Nutrition. This position manages personnel, budgets, oversees equipment functionality, and drives continuous improvement in line with CTC policies and prevailing regulations. This position ensures good collaboration with other departments and represents the CTC on committees as needed.

Key Responsibilities/Duties/Tasks

• Oversee all aspects of Diagnostics and Ancillary services, ensuring excellent service delivery, efficient, high-quality, and smooth operation that meets the needs of the hospital and its patients.
• Champion quality assurance for all diagnostic and ancillary services, including developing, implementing, and maintaining robust quality control procedures.
• Provide effective leadership and direction to the Diagnostics and Ancillary services team, promoting a culture of collaboration, teamwork, problem-solving, planning, efficiency, and effectiveness.
• Monitor and assess the functionality of diagnostic and ancillary services equipment, identifying potential issues and proactively reporting them to management for informed decision-making.
• Develop and manage budgets for the Diagnostics and Ancillary services teams. Advocate for resource allocation and participate in strategy development to optimize services.
• Ensure regulatory compliance by overseeing the collection, analysis, and submission of required data and statistics to relevant authorities.
• Implement and manage continuous improvement plans for Diagnostics and Ancillary services, fostering innovation and optimizing service delivery.
• Support other hospital management functions by providing collaboration and expertise to achieve their objectives.
• Represent the hospital on various committees when called upon, effectively communicating the needs and capabilities of Diagnostics and Ancillary services.
• Oversee day-to-day operations, supervision, management of performance and development of staff in the Unit, fostering a cohesive and unified organizational culture.
• Facilitate implementation of the work plans for corporate initiatives in the Unit: Audit, Integrity, Quality Management System, Risk Management, and others.
• Development and management of the Unit’s work plan and budget.
• Perform any assigned duties from time to time.

Job Dimensions

Managerial Decisions: On day-to-day planning and use of resources.

• Supervisory Decisions: On day-to-day coordination of staff and use of resources.
• Analytical Decisions: Reviewing and interpreting data and information and options to inform decision-making and execution of responsibilities.
• Operational Decisions: Day-to-day work tasks.

Job Competencies (Knowledge, Skills, Experience, and Attributes)

Academic Qualifications

• Bachelor of Science in Healthcare Management with Business Administration qualification.
• Medical Officer or Clinical Officer with Healthcare Administration advanced degree.

Professional Certification and Membership

• Senior Management Course, Leadership Development.
• Up-to-date membership and licensing of the relevant Laboratory, Pharmacy, Radiology, and/or Physical Therapy Boards and Authorities of Kenya.

Work Experience

• Minimum of 8 years proven experience in diagnostics/pharmacy/physical therapy/medical/health sector operations in a level 4 hospital.
• At least 3 years in a leadership or supervisory role.

Functional Skills and Behavioral Competencies

• Familiarity with diagnosis and ancillary operations and management.
• Strong analytical and problem-solving skills, especially in conducting audits and identifying underlying issues.
• Excellent communication and interpersonal skills, with the ability to build relationships and
• influence others, and to be a joy to work with.
• Highly organized and detail-oriented planner.
• Exceptional leadership and team management capabilities.
• High Emotional Quotient and great communication skills.
• Ability to manage new ideas, creative solutions, and change in priorities.
• High level of organization and attention to detail.
• Ability to analyze data and generate meaningful insights to drive continuous improvement.
• Active listening and presentation skills.
• Flexible and adaptable to changing priorities and business needs.
• Exemplifies integrity and honesty.
• Previous experience at a tech startup is a plus.