Head of Export at Kenfreight East Africa Limited

Key Responsibilities

• Overseeing and coordinating day to day operations of the export department
• Having the full P&L responsibility of the department
• Ensuring that the customer service is attending the needs of the clients in a timely manner and advising the client on time and pro-actively on all export documentation requirements 
• Supervise the customer service team to ensure performance targets are met to achieve customer satisfaction
• Interact with clients to ensure customer satisfaction
• Approving supplier and third-party invoices and to ensure these are in line with rates and tariffs
• Managing the relationship with relevant authorities and stakeholders (KPA, KRA, transporters, shipping lines etc.) regarding the companies export activities
• Ensuring the bond usage for the export department is handled properly and in compliance with the authorities, no disruption of the operations and that no penalty has to be paid
• To ensure that all operational systems are updated in time, correctly, and complete
• Liaising with border stations to ensure no delays are occurring and proactively address problems and / or impact of new regulations and procedures.
• Identify training needs for the department and develop a succession plan for exports department together with the Human Resources department
• To review all departmental procedures to ensure that all SOPs are up to date
• Setting of departmental KPIs, and KPIs for all members of staff of the export department
• Preparing monthly departmental reports to management
• Participating in the annual budget process
• Report in a timely manner to the Managing Director all new relevant points in terms of profitability, activity performance 
• Ensure full compliance with the Medlog group policies and procedures 

Requirements 

• The ideal candidate for this position is a detail-oriented Manager and has strong leading abilities and a quantitative background. In addition to these skills, he/she must also be great communicator to work with, to achieve the goal of increasing productivity of the department.
• It is required, that the candidate has a strong experience in the role, preferably in an international and cooperate environment.  
• 10 years of work experience, and a min. of 5 years as a senior manager in a logistics company 
• Bachelor’s degree in business administration, custom logistics or related field
• Fluent in English
• Act in a positive way
• Attention to detail
• Communication skills, team spirit
• Business acumen and hands-on
• Sense of initiative and entrepreneurial spirit
• Adaptability and curiosity
• Drive continuous improvement
• Experience in an international environment and logistics is a plus
• Good knowledge of the usage of an operational software 
• Proficient in the use of MS Office and experience with inventory management software
• Strong analytical skills