Head of Home Care Services at Gap Recruitment Services Limited

Roles & Responsibilities

• Ensure staff check ins are complete, Check on appointments and in/out patients’
• Conduct daily tours of the facility (front to back) and check for any damaged items, rooms in order/bins cleaned/washroom checklists done/laundry status etc.
• Inpatients: ensure all documentation is complete, rotas are set for night and day caregivers continuously check in to ensure quality patient care is given
• Kitchen: create processes and ensure are they being adhered
• Ensure well-maintenance of equipment showroom
• Document all processes: edit and update so SOPs are always in order
• Computerized system: implement it and operate it fully
• Clinically: maintain a good relationship with
• Stock: ensure stock is being done properly, keep track of the system. Items opened should be labelled. Crash cart full
• Create and maintain partnerships with doctors and supporters
• Marketing: support in developing sales and marketing strategies to promote the business.
• Effectively managing the team and ensuring high performance of the team also holding meetings once a week and ensuring daily reporting sheet is
• Ensure SOPs are being adhered to: edit and update when necessary
• Daily caregiver check ins should be performed to ensure they arrive on time and offer excellent service to the patients
• Client management keeping clients happy and ensuring all needs are being met diligently and on time.
• Solving any problems that may arise.

 Equipment & Consumables

• Ensure equipment store is well set up and well maintained
• Promote sales of equipment and consumables by working with the homecare service team and sales team
• Ensure stock system is efficient – make amendments where necessary

Key Skills & Qualifications

• At least 3 years working experience in relatable field.
• Should have experience in Customer care.
• Excellent communication skills both fluent in English and Swahili
• Should be a team player.