Head of Human Resources at TradeMark East Africa (TMEA)

Line Manager title: Corporate Resources Director
Grade: JG4 Direct reports:  
Human Resources Manager (2)
Department: Corporate Resources, HR

Job summary  

The job holder is responsible for developing and delivering TMEA’s human resources strategy including the acquisition, development and retention of staff to meet TMEA’s corporate objectives. S/he  is  expected  to provide  strategic  advice,  leadership  and  direction  in  the  development  and  implementation  of  a  results-driven  performance  management  culture,  succession  planning  strategy,  progressive  staff  welfare  policies and  strategies,  organisational  development  initiatives  and  ensuring  staff  motivation  and  a  conducive working environment. 

Roles and responsibilities   

1. Human Resources
   1. Collaborate  with  senior  leadership  to  understand  the  organisation’s  goals  and  strategy  related  to staffing, recruitment, retention, motivation and change management.
   2.  Ensure effective employee safeguarding and an enabling working environment which is free of bullying and harassment through developing and implementing a robust staff management framework.   
   3. Lead  the  development  and  implementation  of  TMEA’s human  resources  strategy,  policies,  procedures and budgets to achieve TMEA’s strategic objectives.
   4. Responsible  for  manpower  planning  and  talent  management,  including  the  recruitment  and  selection process, induction and orientation of new staff.  
   5. Ensure the continuous development and maintenance of an effective performance management system through implementation of best practice.
   6. Ensure that appropriate learning and development policies and programmes are in place.
   7. Administer  best  practice  compensation  and  benefits  systems  and  maintain  a  robust  remuneration
   8. strategy and appropriate terms and conditions of employment to ensure that TMEA attracts and retains a motivated workforce.  
   9. Identify, develop, deploy and retain talented staff including completing performance appraisals, personal development and succession plans effectively and on time in accordance with the established performance management system.
   10. Develop accountability structures, oversee periodic reporting and projects and monitor the key performance indicators for the HR department.
   11. Establish efficient machinery for effective employee relations and advise both management and staff to ensure effective communication and development of TMEA’s desired organisation culture.
   12. Regularly  review  TMEA’s organisation structure and provide advice on its appropriateness with regard to  effectiveness  and  efficiency  and  ensure  sufficient  staffing  to  deliver  and  support  the  needs  of  the organisation.
   13. Lead  and  contribute  to  the  development  and  implementation  of  appropriate  change  management initiatives.
   14. Monitor  and  address  legal  compliance  issues  to  ensure  that  TMEA  complies  with  local,  national  and regional  laws  as  applicable  in  various  areas  including  recruitment  practices,  workforce  diversity,  data protection and terms and conditions of service among others.   
   15. Provide management and staff with advice and guidance in interpreting and implementing HR policies.
   16. Manage staff benefits including staff medical, group life, group personal accident, and gratuity schemes.
   17. Facilitate payroll administration in liaison with Finance.
2. General
   1. Lead the team in regular informal and formal reflection, knowledge sharing and learning events.       
   2. Quality-assure  tools  and  procedures  to  document  and  share  knowledge,  incentivise  staff/teams  and enforce compliance and standards.
   3. Apply  the  highest  standards  of  controls  and  risk  management  practices  and  behaviours  and  embed  a positive risk and control culture.  
   4. Demonstrate prudence, sound judgement and appropriate and timely escalations in management of all types of risk (including fraud risk) applicable to the role.
   5. Understand and comply with the relevant end-to-end processes including applicable risks and controls.
   6. Seek  to  identify,  understand  and  escalate  risk  events/incidents/issues  on  a  timely  basis  focusing  on fixing root-causes and taking ownership of identified mitigating actions.
   7. Complete all relevant mandatory trainings within the stipulated timelines.
   8. Promote and adhere to TMEA’s core values, and ensure compliance with organisational policies and procedures.
   9. Maintain  zero  tolerance  to  bribery,  fraud  and  corruption,  and  ensure  the  immediate  reporting  of  any corruption or suspect behaviour that threatens TMEA’s reputation.
   10. Adhere to the safeguarding policies and procedures and immediately report any safeguarding concerns.
   11. Any  other  related  responsibilities  that  may  be  assigned  by  the  CEO  or  Corporate  Resources  Director from time to time