Head of Key Account Manager at Jumia

What you will be doing

• Own the P&L of the category, driving GMV, revenue, contribution margin, and vendor monetization.
• Lead and develop a team of Key Account Managers, ensuring high performance, clear ownership, and structured development.
• Define the category strategy, including assortment growth, price positioning, and sourcing tactics to win across segments.
• Build and maintain strong relationships with C-level executives of top brands and distributors, ensuring Jumia is a key strategic partner.
• Acquire new brands and large distributors to scale assortment, improve product availability, and strengthen competitiveness.
• Lead Joint Business Plans (JBPs) with strategic vendors, ensuring alignment on targets, marketing plans, and visibility campaigns.
• Promote and sell Jumia’s advertising and visibility services to vendors in your portfolio to drive monetization and traffic.
• Collaborate with the commercial planning and marketing teams to design impactful campaigns and promotions.
• Monitor and analyze category performance through dashboards and reports, identifying actions to accelerate growth or fix gaps.
• Track and manage pricing, out-of-stock, and operational KPIs to ensure best-in-class customer experience.
• Champion cross-functional collaboration with supply chain, operations, finance, and product teams to ensure execution excellence.

What we are looking for

• 7+ years of experience in the category industry, retail, or e-commerce, including team leadership and full P&L ownership.
• Strong understanding of the category ecosystem in the market: key players, price ladders, customer segments, and sourcing models.
• Graduate of a top-tier business or engineering school (Top 5 in your country or globally recognized).
• Strong commercial leadership and negotiation capabilities with C-level stakeholders.
• Proven track record in managing teams, delivering results through people, and developing talent.
• Excellent analytical and strategic thinking, with the ability to structure category plans and drive execution.
• Fluency in English and French; excellent communication and stakeholder management skills.
• Comfortable working with data and tools (Excel, dashboards, Google Suite, CRM, BI tools).
• High resilience and adaptability in fast-paced, growth-oriented environments.