Head of Mortgage Business at HF Group

Overall Job Purpose

The Head of Mortgage Business will be responsible for building a profitable Mortgage and Commercial Property (CPL) book that offers the best solution in the market to Ultimate, Retail and Business Banking consumers, while delivering ROE above budget Year on Year. The job holder will be tasked with partnering with the Director, Retail Banking to derive and drive the Mortgage and CPL strategy for the Bank.

Principle Accountabilities

Mortgage product planning (strategic and operational)

• Develops, coordinates and implements long, medium- and short-term strategies (aligned to Retail and Business Banking Mortgage strategy) to maximize growth and profitability across the business
• Forecasts market and product growth on a long-, medium- and short-term basis as may be required by the business from time to time
• Formulates, allocates and communicates value propositions and strategies to the whole of Retail and Business Banking teams
• Monitors trends, identifies areas of opportunities and seeks feedback to facilitate improvements in all aspects of the product, sales, service, operations efficiency, and volume and value growth
• Works with the Segments and Branch Network in order to understand and identify key business drivers, key influences and competitor activity and ensure that we offer solutions that are locally relevant
• Identifies competitive threats and issues; and liaises with other members of Retail and Business Banking teams to develop effective solutions to counter the prioritized issues and threats.

Products management

• Manages the whole Retail and Business Banking Mortgage value chain to maximize revenues and profitability in line with Retail and Business Banking objectives.
• Manages the governance process around new product launches, right from drawing up the Business case, Competitor scan, New Product Committee (NPC), ALCO, and EXCO presentation. Manage stakeholders along the NPC value chain, Staff training on new product and Go to market strategies. Provides support for the execution of campaigns for promotion of existing products as well as new product launches.
• Reviews, prioritizes and manages product performance against targets by tracking all recorded performance and activity measures
• Provides regular assessments of product team’s productivity and effectiveness through daily product portfolio tracker, weekly product profitability and monthly watch list assessments,
• Holds regular meetings with Credit, Operations, Pricing and Capital Management as well as segment heads to review the performance of Mortgages
• Prepares and presents product performance management reports to the business on a regular basis.
• Represents Retail and Business Banking on all product related matters at different forums within and beyond HFC.
• Identifies alliances and partnerships through which to extend the organization’s capability to innovate, incubate and market innovative products and solutions

Financial and risk management

• Manages expenses of the Mortgage Products area within budget.
• Establish and monitor operating expenditure budget control measures for the team, ensuring that revenue and expenditure is accounted for in a systematic manner
• Manages product organization within defined regulatory and compliance tolerance levels.
• Ensures that the operational affairs of the Mortgage product are administered effectively

Stakeholder management

• Maintains a visible and active presence across all the businesses to establish and support new and existing relationship platforms from which to support the product team to rollout financial solutions, which are able to attract new business and grow market share
• Builds strong relationships with key stakeholders within and outside the bank, to ensure synergies and teamwork needed to optimize revenue growth and profitability.
• Ensures credibility across all relevant functions in Retail and Business Banking which is vital for the successful co-ordination and integration of product development and management activities

People Management

• Responsible for inspiring, motivating, leading and managing the team.
• Responsible for the recruitment, development and retention of relevant skills in order to meet the business need.
• Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with best possible development opportunities in line with these.
• Creates an environment in which learning, and development are emphasised and valued.
• Takes personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Promotes a culture where the values of the Bank are “lived”.
• Ensures the implementation of the leadership promise and employee engagement programme.
• Facilitates the views of team members, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an on-going basis.
• Develops and maintains an open communication channel with direct reports and supports staff to foster teamwork.
• Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation of all appraisals for the team.
• Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs

Minimum Qualifications, Knowledge and Experience

• University degree or equivalent.
• Masters Degree is and added advantage.
• 10 years experience while 3 being at a senior level.
• Sk ills and training in leadership

Key Competencies and Skills

• Product Development
• Product Knowledge
• Aligning Business to Strategy
• Driving Delivery of Results
• Providing Insights
• Embracing Change

Application Deadline: 10 November 2022