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HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Our client, a tier 3 bank seeks to hire a Head of Operations; the Job holder will be responsible for providing leadership and management of the centralized Operations function across the bank, development and implementation of the Bank’s operations policies and procedures. The role holder is also responsible for ensuring the quality and effectiveness of the centralized bank operations, product delivery, transaction processing, customer service, quality management, process management and issue management. They will provide visionary and strategic leadership to the centralized operations units and team members to ensure adherence to agreed Service level agreements and attainment of corporate strategic goals.
Reports to: Managing Director.
KEY RESPONSIBILITIES
PERSON SPECIFICATION
TECHNICAL COMPETENCIES
BEHAVIOURAL COMPETENCIES
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day - time telephone number to the email address jobs1@hcsaffiliatesgroup.com with Head of Operations on the Subject line. Candidates MUST indicate their Current and Expected salaries.
Due to the high volume of applications, we will only respond to shortlisted candidates.
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