Head of Operations at Yetu Sacco Society

JOB REF: YSL/HOO/2024
ROLES AND RESPONSIBILITIES
LEADERSHIP AND POLICY MANAGEMENT:

• Overall, in charge of the Operations unit/department.
• Assist the CEO in the development and implementation of operations strategies for the SACCO.
• Effective and efficient implementation of the operations policy, procedures, and guidelines.
• Provide technical advice and support to the Management on all Sacco operations matters.

FINANCIAL PLANNING, CREDIT MANAGEMENT, BUDGETING, AND REPORTING:

• Preparation and presentation of accurate and timely monthly reports and records including membership information and operations initiatives, staff and office matters.
• Periodic review and reporting on emerging operations issues/limitations.
• Preparing annual Operations plan, departmental budget and ensuring their effective implementation.
• Provide technical advice and support on all matters relating to operational management.
• Preparation of periodic reports on membership information and marketing initiative/outcome.

BUSINESS DEVELOPMENT AND MEMBER (CUSTOMER) MANAGEMENT:

• Enhance customer experience through effective customer relationship management.

HUMAN RESOURCES, ADMINISTRATION AND PEOPLE MANAGEMENT:

• Co-ordinate human resource planning, recruitment, development, management and discipline within the department.
• Ensure staff retention and motivation through training and continuous development.
• Carry out performance appraisal/management and training needs assessment on annual basis.
• Ensure proper records management and safe custody
• Ensure achievement of set performance targets and conducting performance appraisal in the department.

RISK MANAGEMENT AND COMPLIANCE:

• Ensure strict compliance with legal, regulatory and institutional requirements.
• Periodic review and reporting on emerging credit issues/limitations.

QUALIFICATIONS AND EXPERIENCE

• Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
• A Bachelor’s Degree in Business Administration or a related field.
• Knowledge on relevant ERP will be an added advantage
• Minimum level of professional qualification required to perform effectively in the role: A professional Accounting qualification
• CPA-K /ACCA/ACA/CFA and a member in good standing with ICPAK or relevant professional body.
• Minimum months or years of experience required to have to be appointed to the position:
• A minimum of 8 years working experience, 5 years of which must be in a management position.

KEY PERFORMANCE INDICATORS

• Institutional policies and procedures in place.
• Customer service and retention ratios
• Growth-Membership & Deposits
• Efficiency and effectiveness in Sacco Operations-Credit, Membership
• Staff retention, productivity and satisfaction ratios
• Efficiency of Procurement services.
• Preparation of Board papers.
• Institutional compliance to relevant laws and regulations

SKILLS & COMPETENCIES

Technical Skills:

• Good knowledge of the market and the Society’s products and services.
• Strong analytical skills.
• Self-confidence and motivated.
• Excellent communication and presentation with strong written and oral skills.
• Good people, interpersonal and networking skills.
• Knowledgeable with working experience of the relevant ERP software.
• Leadership and Management
• Knowledge Management
• Performance Management
• Human Resource management
• People Management

Behavioural skills:

• Explores places/situation to maximize innovation for the Society.
• Makes procedural suggestion to encourage progress towards a define objectives.
• Consistently treating all people with dignity, fairness, respect and inspires the team.
• Fosters an environment within the Society that is concerned with delivering the highest quality service to client.
• Articulates a vision for operational excellence, including the strategic, long -term management of finance and people.
• Models experimentation and learning from trying new approaches.
• Leverages on the strength of other to accomplish the set objectives.
• Empowers the team to be effective and champions continuous improvement.
• Proficient in Microsoft office suite