Head of Productive Use of Energy (PUE)_Kenya at Ignite Energy Access

Job Purpose/Mission:

• Lead the execution and growth of Productive Use of Energy (PUE) operations by driving customer acquisition, sales performance, community engagement, product demonstrations, quality installations, collections, and after-sales service operations. The role is responsible for ensuring operational efficiency, compliance with Company SOPs, and the successful deployment of PUE solutions that contribute to income generating activities for customers.
• Main Areas will include: PUE Commercial Growth, PUE Operations Management, PUE Grants Management.

Core Responsibilities:   

• Lead PUE sales and customer acquisition. 
• Coordinate community mobilization and product demonstration campaigns. 
• Build and maintain relationships with local authorities and community stakeholders. 
• Oversee quality assurance of PUE installations and technical support. 
• Ensure excellent after-sales service and rapid issue resolution. 
• Manage customer documentation, contracts, and compliance processes. 
• Monitor field operations, enforce SOP compliance, and identify operational risks. 
• Produce performance reports and ensure achievement of sales and operational targets.

Key Success Metrics (KPI\'S):

• Mobilize at least 600 clients per month.
• Sales Conversion Rate at 50%
• Conduct at least 10 product demonstration campaigns per month.
• Recruit and train 150 sales agents.
• Achieve sales of at least 300 PUE products per month.
• Installation Lead Time≤ 3 days after payment
• After-Sales Response Time ≤ 5 days
• PUE Claims Submission1 per month
• Maintain zero cases of missing PUE products.
• Maintain zero rejected PUE claims.