Head of Sales & Operations at Fanisi HR Solutions

1. SwifttDrop is a growing logistics platform redefining how businesses connect with customers through seamless, reliable and scalable delivery solutions. They are on the hunt for a dynamic Head of Sales & Operations to drive revenue growth and operational excellence. This is a senior role that blends strategic sales leadership with hands-on operational oversight, ensuring our merchants, riders and customers get the very best experience.

Responsibilities;

1. Develop and execute sales strategies to acquire and retain merchants across multiple sectors.
2. Lead, mentor and grow the sales team from recruitment to performance management.
3. Build strategic partnerships with SACCOs, e-commerce platforms and corporate clients.
4. Drive adoption of SwifttDrop APIs with partners like Jumia, Jiji and Pesapal.
5. Oversee daily logistics operations: route optimization, rider management and service delivery.
6. Track and manage key performance metrics, including deliveries, churn, rider performance and customer satisfaction.
7. Own and achieve monthly and annual revenue targets (MRR & ARR).
8. Implement incentive programs for sales reps and riders to boost growth and retention.
9. Balance growth with cost efficiency through smart operational management.

Required Specifications;

1. Bachelor’s degree in Business, Sales, Operations, or related field (MBA is a plus).
2. 5+ years in sales and/or operations leadership — retail, logistics, tech, or e-commerce background preferred.
3. Proven success in meeting and exceeding sales targets.
4. Strong leadership, communication, and negotiation skills.
5. Data-driven with experience in KPIs and financial metrics.
6. Familiarity with last-mile logistics, rider networks, and e-commerce integrations is a big plus.