Head of Sales at Topup Mama

About the role 

Head of Sales will be responsible for managing the general trade sales department, fostering a team that achieves and exceeds sales targets through acquiring new general trade restaurants and servicing existing ones with a focus on increasing GMV and building long term relationships with the restaurants.

They will also be required to manage the sales team in order to allow skill gaps to be filled so that the GMV can be increased on a monthly basis.

Key Responsibilities:

• Take full ownership of the day to day sales activities of the TDRs and daily reporting protocols 
• Focus on growing the number of restaurants ordering with TopUp Mama to 3 new restaurants per person per day by 
• Managing the overall execution of the trade strategy.
• Achieve the set yearly GMV
• Collaborate with other teams to drive new pipeline and revenue opportunities
• Run all daily, weekly and monthly sales meetings
• Have 75% of the sales reps hit 100% of their targets
• Consistently hits sales metrics through upskilling of TDRs to cross sell to existing customers and acquisition
• Hit a retention rate of not less than 80% across the restaurant base

Who you are 

We are looking for someone who is results-driven, with excellent interpersonal skills to actively seek out and engage customer prospects, ensure customer satisfaction and continuous growth.

We are looking for someone who has:

• Ability to own a sales number with proven ability to meet and exceed sales quotas
• Excellent leadership skills – incl. monitoring of goals & quality standards and motivating large teams to reach goals; incl. making tough decisions
• Excellent interpersonal and communication skills (written and spoken). Solid demonstrated presentation skills.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action
• Ability to work independently as well as thrive in a cooperative work environment
• Proficient in Microsoft Suite and G-Suite

Qualifications:

• Experience in a managerial position as a sales manager or head of sales
• In-depth understanding and experience in the Hospitality industry’s 
• Procurement and supply chain experience will be a key advantage.
• Strong relationship building skills
• Strong time management skills with the ability to multitask while being flexible with the changing demand

This role will be based in Kenya.