Head of Supply Chain & CDX - East Africa at Schneider Electric

Your Role – Magic happens when you bring great people together! 

Core Processes:

• Manage the 3PL distribution center, customer delivery experience, order management, transportation, and supply & demand planning.
• Define the general framework of the logistic offer, country delivery action plan, and proactive customer dashboard with Sales and Marketing across several countries/territories.
• Oversee transactional, project, and service scopes for East Africa.

3PL Operation Management:

• Ensure Health, Safety, and Environment (HSE) standards are applied within 3PL operations according to Schneider Electric standards, including managing reported incidents and near misses.
• Responsible for inventory control, performance, quality, and P&L.
• Ensure defined processes and procedures are applied according to Schneider Electric SPS principles.

Customer Satisfaction & Logistics Quality:

• Address customer complaints, support, and escalate customer satisfaction issues (delivery/service) if they are not fulfilled.
• Analyze customer surveys and implement improvement actions (CSLD).
• Manage issue prevention using warm loop and 8D cold loop methodologies, with CS&Q-related processes.

Continuous Improvement:

• Promote and manage relevant quality programs and methods (8D, Lean 6 Sigma, SPS, etc.) to ensure continuous improvement.
• Consolidate all Non-Quality Costs, DCR, service level OTDS, OTC, BOL, AC2 follow-up, and drive improvement actions.
• Actively participate in the SIM cycle to contribute to entity performance.

Qualifications

• Ability to execute logistics tasks in line with the expected level of quality, cost, time, and security, identifying issues with internal control/business processes.
• Proficiency in planning, executing, and overseeing logistics projects to ensure timely delivery and cost-effectiveness.
• Strong verbal and written communication skills to effectively collaborate with internal teams, suppliers, and clients.
• Strong technology proficiency with logistics software, warehouse management systems (WMS), and enterprise resource planning (ERP) tools.
• Strong commitment to meeting customer needs and ensuring high levels of satisfaction throughout the logistics process.
• High resilience and flexibility to adapt to changing market and evolving business needs.

Required Experience:

• Experience in managing 3PL operations, customer delivery experience, and demand & supply planning.