Helpdesk Support Analyst at Independent Policing Oversight Authority (IPOA)

Job Reference Number: IPOA/HR/05/2020

Job Grade: JG 6

1 Post

Consolidated Salary: KES 90,000 – 130,000

Main Duties and Responsibilities

• Installing, testing and configuring of new workstations, peripheral equipment and software
• Maintaining inventory of all equipment, software and software licenses.
• Monitoring, receiving compiling reports on user support requirements for escalation.
• Managing PC setup for new users using standard hardware, images and software.
• Assigning users and equipment to groups in the Active Directory.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades for workstation hardware and software as required.
• Investigating, diagnosing and solving computer software and hardware faults.
• Repairing equipment and replacing accessories.
• Checking computer equipment for electrical safety.
• Maintaining records of software licenses.
• Providing Enterprise Content Management (ECM) helpdesk support and respond to ECM user requests.
• Maintaining the ECM helpdesk tracking software.

Profile:

• Must be a citizen of Kenya.

Job Specification:

• Served in the grade of Help Desk Analyst for a minimum period of one (1) year in the Public or Private sector;
• A Bachelor’s degree in any of the following fields: Business Information Technology, Information Communication Technology or equivalent qualification from a recognized institution; and
• Certification in CCNA and MCSA.
• ITIL foundation certification.
• Experience in hardware and helpdesk support
• Demonstrate the highest level of ethical behaviour
• Diligence with close attention to detail;
• Excellent interpersonal skills to facilitate interaction with the workforce.

Required Behavioural Skills:

• Candidates must be a person of integrity, demonstrate excellent interpersonal skills and be a team player;
• Demonstrated high ethical standards;
• Demonstrate professional competence, integrity and capability in work performance; and
• Meet the requirements of Chapter 6 of the constitution of Kenya.