Housekeeping and Laundry Supervisor at Fairmont Hotels & Resorts

We are looking for a dynamic, forward-thinking and pro-active Housekeeping and Laundry Supervisor responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within Housekeeping. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• To manage the daily activities of the housekeeping department to include appropriate cleaning of the Guest Bedrooms, Lobby area, Washrooms, Bars, Restaurants and all Public areas and Laundry.
• To Manage guest requests, including VIP amenities and communicate with the relevant team members
• Responsible for the Performance of Guest Room Attendants and Public Area Attendants.
• Organise and facilitate the cleaning of the Guest Bed rooms every day.
• Developing and putting into operation the current system and technical advancement in Floor and Laundry operations.
• Formulating washing formula for stained loads and reclamation processes. 
• Ensuring the washing of linen and uniform as per the laid down Ibis Styles Hotel standard.
• Maintenance and upkeep of all the laundry equipment.
• Co-ordinating with the Engineering Department about routine maintenance of the equipment.
• Preparing Annual Laundry Budget whilst liaising with the EH.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for machinery repair.
• Overall controlling and supervision of the Department.
• Training and coordination with different Departments.
• Record and monitor Housekeeping cost.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas. Responsible for the cleanliness of guest rooms, corridors and lobby area of the floor.
• Checks the occupied and departure rooms, giving special attention to guest needs.
• Assist other Departments wherever necessary and maintain good working relationships.
• Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Guest Room Attendant's carts and closets to ensure the quality of work of the Housekeeping team.
• Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.
• Must be able to perform all Guest Room Attendant and Public Area Attendant duties and check a minimum of 28 Rooms every day and log them in the inspection sheet.
• Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed
• Actively participate in daily briefing, daily warm up and department meetings
• Direct, Mentor and supervise all Laundry staff.
• Prepare and Manage the Housekeeping staff duty roster.
• Train and Develop the Housekeeping staff and orientate new Team Members.
• Manage the uniform of all the Team Members and ensure they are properly laundered and maintained.
• Execute other duties as assigned by the Executive housekeeper.
• Conduct weekly departmental meetings with Housekeeping Team Members.
• To ensure that staff uniforms records are well kept and inventory done monthly.
• To ensure guest laundry are done in a timely manner.
• To ensure that the Housekeeping Budget is under control and well managed
• To ensure the cleanliness and maintenance of the Hotel
• To uphold the highest standards of cleanliness, safety and conduct
• To ensure proper maintenance of all laundry equipment, make arrangements, for repair, and /or replacement of damaged equipment
• To action and implement a preventive maintenance policy for all areas of responsibility
• To implement and maintain an effective and secure guest property lost/found system 
• To prepare, check and monitor departmental forecast and rota
• To control costs through correct stock usage, storage, rotation, par stock levels maintained, purchase order systems and minimising wastages  
• To ensure there is a monthly stock take and action any discrepancy
• To be financial aware and understand how the role impacts the hotel profit and loss account
• To ensure that all potential and actual hazards are reported immediately and rectified
• To be conversant with all departmental fire emergency procedures
• To monitor competitor and potential competitor products and services and to communicate such matters to management team
• To maintain the correct level of linen by monitoring and recording daily levels, recording rejected linen and monitor damaged stock costs.                       

Your experience and skills include:

• Diploma Holder in Hotel and Institution Management or Qualified Certificate Holder in: House-keeping and Laundry, high School Certificate or Vocational Training.
• Minimum of 2 years’ experience working as a Housekeeping and Laundry Supervisor Fluency in English
• Proficiency in Microsoft Office Software:  Word and Excel