Housekeeping Supervisor at Morsan HR Consulting

Key Responsibilities

• Design and operationalize site-specific cleaning schedules aligned to client SLAs, foot traffic, and service frequency requirements.
• Supervise and direct housekeeping teams on-site, ensuring strict adherence to task lists, timelines, and quality benchmarks.
• Execute formalized site inspections using audit checklists; score performance, document gaps, and enforce immediate corrective action with follow-up tracking.
• Maintain real-time oversight of staff attendance, shift coverage, and deployment; coordinate immediate replacements to eliminate service gaps.
• Control issuance, usage, and reconciliation of cleaning materials, consumables, and equipment per site to prevent variance, pilferage, and wastage.
• Enforce chemical handling protocols, including correct dilution ratios, labeling, storage compliance, and PPE usage in line with safety standards.
• Own client issue resolution by logging complaints, conducting root-cause analysis, implementing corrective measures, and closing feedback loops within agreed timelines.
• Deliver structured on-the-job training, toolbox talks, and performance coaching to drive consistency, efficiency, and adherence to SOPs.
• Compile and submit analytical reports covering site audit scores, staff productivity, incident logs, absenteeism trends, and material usage.
• Conduct unannounced compliance checks across all assigned sites to validate adherence to SOPs, grooming standards, and service expectations.
• Coordinate emergency responses, including last-minute client requests, deep cleans, and urgent staff redeployments with minimal operational disruption.
• Enforce disciplinary controls in line with HR policy, including documentation of incidents, issuance of warnings, and escalation of repeat offenses.

Minimum Qualifications & Requirements

• Diploma or Certificate in Hospitality Management, Housekeeping, or a related field.
• Minimum of 2–3 years’ experience in cleaning services, with at least 1–2 years in a supervisory or team lead role.
• Proven track record managing multiple client sites or large, distributed cleaning teams.
• Strong technical understanding of cleaning equipment, chemicals, hygiene standards, and occupational safety requirements.
• Experience conducting audits, inspections, and performance evaluations using structured tools.
• High proficiency in reporting, documentation, and basic data tracking (Excel is an added advantage).
• Strong leadership presence with the ability to enforce standards and manage discipline objectively.
• Excellent problem-solving skills with a proactive, solution-oriented approach
• Close attention to detail, with zero tolerance for substandard service delivery.
• Ability to work under pressure, manage competing priorities, and respond to operational escalations.
• Must currently reside in Nairobi or nearby.