Job Openings at Morsan HR Consulting

Key Responsibilities

• Design and operationalize site-specific cleaning schedules aligned to client SLAs, foot traffic, and service frequency requirements.
• Supervise and direct housekeeping teams on-site, ensuring strict adherence to task lists, timelines, and quality benchmarks.
• Execute formalized site inspections using audit checklists; score performance, document gaps, and enforce immediate corrective action with follow-up tracking.
• Maintain real-time oversight of staff attendance, shift coverage, and deployment; coordinate immediate replacements to eliminate service gaps.
• Control issuance, usage, and reconciliation of cleaning materials, consumables, and equipment per site to prevent variance, pilferage, and wastage.
• Enforce chemical handling protocols, including correct dilution ratios, labeling, storage compliance, and PPE usage in line with safety standards.
• Own client issue resolution by logging complaints, conducting root-cause analysis, implementing corrective measures, and closing feedback loops within agreed timelines.
• Deliver structured on-the-job training, toolbox talks, and performance coaching to drive consistency, efficiency, and adherence to SOPs.
• Compile and submit analytical reports covering site audit scores, staff productivity, incident logs, absenteeism trends, and material usage.
• Conduct unannounced compliance checks across all assigned sites to validate adherence to SOPs, grooming standards, and service expectations.
• Coordinate emergency responses, including last-minute client requests, deep cleans, and urgent staff redeployments with minimal operational disruption.
• Enforce disciplinary controls in line with HR policy, including documentation of incidents, issuance of warnings, and escalation of repeat offenses.

Minimum Qualifications & Requirements

• Diploma or Certificate in Hospitality Management, Housekeeping, or a related field.
• Minimum of 2–3 years’ experience in cleaning services, with at least 1–2 years in a supervisory or team lead role.
• Proven track record managing multiple client sites or large, distributed cleaning teams.
• Strong technical understanding of cleaning equipment, chemicals, hygiene standards, and occupational safety requirements.
• Experience conducting audits, inspections, and performance evaluations using structured tools.
• High proficiency in reporting, documentation, and basic data tracking (Excel is an added advantage).
• Strong leadership presence with the ability to enforce standards and manage discipline objectively.
• Excellent problem-solving skills with a proactive, solution-oriented approach
• Close attention to detail, with zero tolerance for substandard service delivery.
• Ability to work under pressure, manage competing priorities, and respond to operational escalations.
• Must currently reside in Nairobi or nearby.

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Key Responsibilities

• Execute daily transport schedules for cleaning teams, ensuring strict adherence to assigned timelines and zero delays in site reporting.
• Coordinate closely with the Operations team to confirm daily deployment routes, priorities, and any last-minute schedule adjustments.
• Load, secure, transport, and offload cleaning equipment, machines, and supplies, ensuring zero damage, loss, or misplacement.
• Plan and optimize routes based on traffic conditions, distance, and urgency to ensure timely service delivery across all sites.
• Maintain a detailed daily movement log capturing trips, mileage, fuel usage, time stamps, and assigned tasks for accountability.
• Conduct pre-trip and post-trip vehicle inspections, identifying mechanical issues early and escalating for immediate action.
• Monitor fuel consumption and usage patterns, ensuring efficiency and reporting any discrepancies or suspected misuse.
• Ensure the vehicle is consistently clean, well-maintained, and compliant with company branding and safety standards.
• Track and follow up on vehicle service schedules, insurance renewals, and inspection deadlines to ensure full compliance.
• Carry and manage required operational tools, including delivery notes, basic emergency tools, and safety equipment.
• Support urgent operational needs, including emergency deployments, last-minute equipment transfers, and ad hoc assignments.
• Uphold professionalism and discipline when interacting with clients, staff, and the public, representing the company appropriately at all times.

Minimum Qualifications & Requirements

• Valid Kenyan driving license (Class BCE or relevant category).
• Minimum of 3 years’ proven experience in a corporate, logistics, or service delivery environment.
• Clean driving record with no major traffic violations or offenses.
• Strong working knowledge of Nairobi road networks, traffic patterns, and alternative routing.
• Demonstrated experience handling goods, equipment, or staff transport in a structured environment.
• Basic mechanical knowledge for identifying and reporting vehicle faults.
• High level of reliability, punctuality, and time management.
• Strong sense of accountability for assigned vehicle and transported assets.
• Good communication skills and ability to coordinate effectively with operations teams.
• Ability to work flexible hours, including early mornings, late evenings, and weekends when required.
• High level of integrity, discipline, and professionalism.
• Must currently reside in Nairobi or nearby.

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Key Responsibilities

• Develop and maintain a centralized daily deployment schedule, ensuring all client sites are fully staffed as per contractual requirements.
• Track real-time staff attendance, lateness, absenteeism, and redeployments; coordinate immediate replacements to eliminate service gaps.
• Maintain and update an operations tracker capturing site allocations, staffing levels, shift coverage, and service status across all locations.
• Follow up with supervisors and site leads to confirm task completion, escalate delays, and enforce accountability for missed deliverables.
• Log, categorize, and track all client complaints and service requests; ensure resolution within agreed timelines and maintain closure records.
• Coordinate allocation and movement of cleaning supplies and equipment across sites based on demand, usage trends, and urgency.
• Monitor stock levels, trigger replenishment requests, and track consumption patterns to prevent shortages or overstocking.
• Prepare structured daily, weekly, and monthly reports covering staffing, service performance, incident logs, and operational gaps.
• Maintain accurate and up-to-date records of staff deployment, client sites, contracts, SLAs, and operational documentation.
• Support onboarding logistics by coordinating staff allocation, uniform issuance, and site briefings for new hires.
• Identify inefficiencies in scheduling, staffing, or resource allocation and recommend data-driven improvements.
• Act as the central coordination point between field teams, supervisors, drivers, and management to ensure seamless information flow.

Minimum Qualifications & Requirements

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years’ experience in operations coordination, logistics, or administrative support within a service-based environment.
• Proven experience handling scheduling, reporting, and multi-site coordination.
• Strong proficiency in Microsoft Excel (trackers, basic analysis, and reporting).
• Excellent organizational and multitasking skills with the ability to manage high volumes of data and tasks.
• Strong follow-up and execution skills with a results-oriented mindset.
• Excellent communication and stakeholder coordination abilities.
• High attention to detail and accuracy in record-keeping and reporting.
• Ability to work under pressure and manage competing operational priorities.
• Strong problem-solving skills with a proactive and analytical approach.
• High level of professionalism, accountability, and confidentiality.
• Must currently reside in Nairobi or nearby.