HR Generalist, SOLV Kenya at Standard Chartered Bank Kenya

The Role Responsibilities

Responsible for managing strategic end to end recruitment processes and talent management, employee relations, regulatory compliance, Service delivery operational and transactional activities, benefits administration, training and development.  Act as the first point of contact for people-related concerns, for all employees, oversee the performance management process and provide guidance to people leaders on employee reviews and evaluations.

Talent Acquisition:

• You will manage the full end to end cycle of recruitment, from identifying talents requirements to onboarding new hires;
• Responsible for developing appropriate resource acquisition strategies and managing the end-to-end resourcing process to deliver agreed targets for roles within assigned business areas, ensuring that the right candidates are recruited, at the right time, at the right price.
• Partnering with the business, the role holder will provide both consultative and transactional Resourcing support to deliver a comprehensive and value-added service, covering the recruitment of all employed worker (internal and external) hires.
• Designing and delivering innovative sourcing strategies and solutions to meet business growth needs and generate diverse pools of applicants whilst closely controlling cost bases.
• Proactively searching for, identifying, networking with and directly contacting active and passive job seekers, both internally and externally, for hard-to-hire, evergreen and specific vacancies, sourcing the very best candidates using a variety of channels that are aligned to and effectively communicate the SOLV.
• Developing multi-hire sourcing approaches and working in partnership with colleagues across the network to tap in to overseas sourcing channels and co-ordinate global campaigns.
• Continuously attracting candidates to work for SOLV by promoting the organization as an employer of choice in the market place, partnering with internal and external stakeholders to drive both short- and long-term employer branding initiatives.
• Efficient end to end applicant management for each JR i.e. timely review and short listing of applications, promptly updating applicants and responding to any queries, liaising with Resourcing Support teams i.e interview scheduling teams regarding interview and assessment arrangements, briefing and preparing candidates for interview.
• Conducting preliminary and behavioural interviews, as required, assessing candidates to ensure cultural fit for SOLV, values alignment, long term potential, and technical fit for roles (via telephone or face to face where possible), setting realistic role expectations;
• Advising hiring managers on the selection tools available for different roles, developing relevant interview questions and analysing structured selection interview reports (as required) to assess the implications of candidates’ strengths profiles.
• Advising hiring managers on which candidates to progress to the next stage, ensuring the right recruitment decisions are made, challenging the business recommendations as required.
• Managing any rejections who may be potentials for other roles, creating a ready pipeline while ensuring that rejections are handled appropriately, and candidate contact is maintained.
• Co-coordinating timely provision of feedback between the hiring manager, suppliers (where relevant) and candidates. Responsible for updating interview notes in Taleo and ensuring timely and appropriate completion of the same by co-interviewers.
• Negotiating offers between hiring managers, suppliers (where relevant) and candidates, assisting in the negotiation of release dates and backfill requirements where applicable. Working in partnership with PRB and hiring managers to establish competitive, effective total reward packages in line with budgets and global policies;
• Ensuring timely contract issuance following verbal offer.
• Managing work permit applications and extensions for new hires and in-country transfers, where required.
• Improving candidate conversion rates (first offer made to acceptance ratio) through effectively diagnosing and selling the most relevant points for each individual about the role, SOLV, the brand, benefits etc.
• Responsible for ensuring all Resourcing related Right Start pre-employment global standards are met or exceeded for candidates under remit (i.e. issuing of contracts and induction packs, timely Staff ID creation and issuing notifications to hiring managers, HRBPs and OS where appropriate confirming start dates and their Right Start responsibilities).
• Developing innovative pre-joining strategy, maintaining regular contact with candidates and keeping them warm post offer acceptance.
• Effectively interacting with, and responding to, colleagues, candidates, customers and suppliers, building sustainable relationships, setting and managing expectations clearly, identifying and resolving the root cause of any issues and escalating as required;
• Building strong relationships with hiring managers and HRBP, coaching them to deliver best practice recruitment and prompt feedback, ensuring that credibility is earned quickly, and the role holder is sought out for advice and engaged at the outset of all recruitment;
• Working collaboratively and sharing knowledge with TA professionals in other countries.
• Using Taleo to drive the end to end hiring process, recording all relevant details associated to job requisitions and candidates in a timely manner, ensuring applicants are categorized effectively in the CV database for easy and fast retrieval, and regularly conducting any required system `housekeeping.
• Analyzing recruitment data, reports and balanced scorecard performance data to proactively monitor and interpret internal and external conditions / trends, using these findings to identify areas for improvement in delivering recruitment solutions that meet business needs e.g. more effective and / or efficient channel management, candidate conversion.
• Service Delivery and HR Operations

Payroll and Finance:

• Ensure 100% accuracy check in SOLV payroll and manually paid employee benefits processed by Human Resources.
• Ensure strict compliance with local regulatory requirements pertaining to compensation and benefits, including statutory contributions and tax compliance.
• Validating and processing final settlement entries for exited staff members.

Employee Experience:

• Embed a customer service culture through participation in the functions service initiatives.
• Support business / HR business partners on multiple HR related processes and queries.

Finance and Reporting:

• Review and co-ordination with stakeholders on ageing items escalated through the reconciliation process.

Audit, Compliance and Governance;

• Ensure audit readiness of the unit and assist in tracking progress on action items.
• Assist with data, MI preparation for both internal and external audits.

Projects and Change Management;

• Proactive identification of process re-engineering requirements and driving change management process.
• Support the HRSD function in implementing projects initiated by Group/ Region and Country.

Benefits Administration:

• Administration of staff Provident Fund and Pensions Funds of SOLV.
• Perform activities as on the ground liaison for the international ShareSave Scheme.
• Management of Staff Medical Schemes, processing new applications, renewing Medical contracts, Managing the service providers etc.

Operational Risk

• Execute operational risk controls and risk management procedures relating to HRSD.

Talent Management:

• Ensure that talent is managed
• Be a change management lead
• Performance management from Setting objectives, Goal Setting, Performance Management

Other:

• Effective management of personal file records as well as movement of documents within the Unit.
• Ensure all filing and archiving related to HRSD are done as per laid down procedure.

Employee Relations:

• Act as a trusted HR advisor to management and employees, being able to create positive rapport within all levels of the organization.

Training:

• Work with managers to identify training needs and requirements and design a training and development plan.

Reporting:

• Report to management and provide decision support through HR metrics.

Health and Safety:

• Support HSE team in creating of culture of Safety and well-being in the organization.

Key Stakeholders

• Venture Lead, SOLV Kenya
• Commercial Leads, SOLV Kenya
• Risk and Compliance SOLV Kenya
• COO, SOLV Kenya
• Training Manager, SOLV Kenya

QUALIFICATIONS:

Essential

• University degree preferably in HR
• 5 years of general HR experience
• Understanding of local labor laws and regulatory environment
• Knowledge of HR/people systems
• Strong problem-solving skills
• Outstanding organizational skills and attention to detail
• Ability to manage ambiguity with an open mind and positive attitude
• Ability to navigate the life cycle of events for colleagues, employee relations
• Demonstrates sound judgment, professionalism, maturity and trustworthiness
• Strong interpersonal skills; ability to interact with a diverse range of people in a fair and consistent manner