HR Manager (Call Center) at Summit Recruitment and Search

Key Requirements

• Oversee implementation of HR policies and compliance at the call center branch.
• Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll.
• Oversee employee’s personal information record keeping in compliance with the company policy.
• Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management.
• Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location.
• Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level.
• Actively promotes Learning and Development and talent management initiatives.
• Oversees and coordinates the timely administration of performance management at the location.

Qualifications

• Relevant bachelor’s degree in human resources.
• A master’s degree is highly preferred.
• Must have at least 5 years’ Experience working as a HR Manager in the Call center, Customer Experience or hospitality sectors.
• Must have Membership of the Institute of Human Resource Management.
• Must be willing to get clearance of both good conduct and Ethics and Anti-Corruption.
• Must be willing to work 6 days a week half day on Saturday and available on call 24/7 due to the nature of the job.
• Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws