HR Service Delivery Analyst at Safaricom Kenya

Brief Description

• Reporting to the Chapter Lead, HR Service Delivery, the position holder will be responsible for ensuring best-in-class new employee on-boarding experience and assessing the quality the quality of new hires. They will also be responsible for ensuring timely execution and completion of a seamless workflow for each new employee. Additionally, this role provides administrative employee services support.

Responsibilities

•  Work with HRBPs and Line managers to ensure best-in-class new staff orientation and induction that provides world-class employee experience.
•  Ensure all new employees including temps and contractors are issued with tools of trade, starter packs and contract letters.
•  Acts as first point-of-contact for new hires during the first 90 days.
•  Facilitate the collection of all statutory documents from new hires at point of entry.
•  Conduct and evaluate results of 30-, 60- and 90-day surveys to uncover on-boarding concerns and establish quality of hire.
•  Work with HRBPs and line managers to ensure all new hires have documented performance reports and probation reviews on Oracle prior to confirmation.
•  Ensure confirmed new hires receive confirmation letters and their records have been updated on Oracle.
•  Continuous improvement of the on-boarding process including employee experience.
•  Maintain HR data integrity by ensuring the accuracy and consistency of input data.

QUALIFICATIONS

Must have technical / professional qualifications:

•  Bachelor’s Degree and Higher National Diploma in HRM and /or CHRPK
•  A minimum of 2 years’ relevant experience
•  Strong administrative skills with a flair for technological enhancements
•  Experience with HR information Systems and standard software
•  Good working knowledge of HR practices and labor legislation.
•  The ability to work with sensitive and confidential information.