HR Shared Services Business Partner at Smart Applications International Ltd

• The HR Shared Services Business Partner will play a critical role in providing efficient and effective HR services to employees and stakeholders across multiple countries. This position will be responsible for managing various HR administrative functions, recruitment, contracts management, end-to-end payroll processing, ensuring accurate and timely HR transactions, delivering exceptional employee service experience, and supporting recruitment efforts while ensuring compliance.

Key Responsibilities and Accountabilities

• Recruitment/ Talent Acquisition-Oversee end-to-end recruitment and selection processes, collaborating with hiring managers to provide staffing needs in line with the policy.
• Employment Contracts Management- Oversee the end-to-end process of employment contract management, ensuring compliance with legal requirements and company policies.
• Payroll and Benefits Management- Manage end-to-end payroll processing for multiple countries, ensuring accurate and timely payroll calculations, deductions, and tax compliance.
• Policies and Labor Laws Compliance-Maintain a strong understanding of HR policies, labor laws, regulations, and company guidelines across all countries served.
• HR Operations and Employee Support- Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, recruitment, and general HR-related questions.
• HR Process Improvement-Continuously evaluate and improve HR processes, payroll procedures, and workflows to enhance the efficiency and effectiveness of shared services operations.
• HR Data and Reporting-Generate and maintain HR reports and dashboards to track key HR metrics, recruitment progress, payroll data, and trends.
• Documentation and HR Records- Maintain accurate and organized employee, payroll, and recruitment files, ensuring documentation is complete and in compliance with legal requirements.

Qualifications and Skills:

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Higher Diploma in HR or Certified Human Resource Professional (CHRP-K).
• 5+ years of experience in HR shared services, HR administration, or related roles.
• Strong understanding of HR processes, policies, and best practices.
• Proficiency in using Sage 300 and Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills with the ability to interact effectively with employees at all levels.
• Detail-oriented and organized, with a strong focus on accuracy and data integrity.
• Customer-service mindset and ability to handle sensitive and confidential information.
• Problem-solving skills and the ability to work independently as well as part of a team.
• Excellent report writing skills.
• Ability to learn quickly and work in a fast-paced, innovative environment.