Training Manager at Q-Sourcing Servtec Group

Job Summary 

• Our client is seeking a Training Manager to design, deliver, and evaluate training programs that build staff capability and ensure consistent service standards. The role requires a strong trainer and facilitator who can assess training needs, develop curricula, and deliver engaging sessions across a large, distributed workforce. The ideal candidate holds a valid driving license and is willing to travel to various sites to conduct training. 

DUTIES & RESPONSIBILITIES: 

• Conduct training needs assessments across departments and sites to identify skill gaps. 
• Design, develop, and update training curricula, materials, and manuals. 
• Deliver engaging training sessions, workshops, and refresher courses to staff at all levels. 
• Evaluate training effectiveness through assessments, feedback, and performance tracking, and report outcomes to management. 
• Maintain training records, attendance logs, and certification tracking. 
• Coordinate training schedules and logistics, including venue, materials, and participant communication. 
• Conduct field-based training at various sites as required. 
• Support onboarding and induction programs for new staff. 
• Ensure training content reflects company policies, SOPs, and compliance requirements. 
• Monitor and report on training metrics and recommend improvements. 

KNOWLEDGE, SKILLS, AND EXPERIENCE: 

• Degree/Diploma in Human Resource Management, Education, Training & Development, Business Administration, or a related field. 
• At least 3–5 years of experience in a training or learning & development role, with experience designing and delivering training programs. 
• Valid driving license. 
• Excellent presentation, facilitation, and communication skills. 
• Strong organizational and curriculum development abilities. 
• Ability to engage and motivate diverse groups of learners. 
• Proficiency in MS Office and training/presentation tools. 
• Willingness to travel frequently to various sites.