Vacant Roles at Q-Sourcing Servtec Group

Job Summary 

• Our client is seeking an Assistant Operations Manager to support the Operations Manager in overseeing daily security operations, supervising security personnel, and ensuring the safety and protection of clients’ assets and premises. The role requires strong leadership, operational discipline, and the ability to step in for the Operations Manager when needed. 

DUTIES & RESPONSIBILITIES: 

• Support the Operations Manager in planning, coordinating, and supervising security operations across assigned posts. 
• Prepare and review duty rosters to ensure full coverage of shifts. 
• Conduct regular site visits and inspections to verify guard performance and compliance with post orders and SOPs. 
• Document and report incidents accurately and promptly and follow up on corrective actions. 
• Conduct security briefings and train guards on protocols, emergency responses, and customer service. 
• Respond to client inquiries, complaints, and service issues, escalating complex matters to the Operations Manager. 
• Address operational issues as they arise and maintain accurate operational records. 
• Deputize the Operations Manager in their absence. 

KNOWLEDGE, SKILLS, AND EXPERIENCE: 

• Diploma/Degree in Criminology, Security Management, or a related field. 
• At least 3–5 years of experience in security operations, with 1–2 years in a supervisory role. 
• Strong leadership and decision-making skills. 
• Excellent observational and analytical abilities. 
• Clear communication and interpersonal skills. 
• Ability to work under pressure and manage multiple priorities. 
• Proficiency in MS Office. 

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Job Summary 

• Our client in the Security Industry is seeking to recruit an Operations Manager who will be responsible for overseeing and directing all security operations, leading and developing the operations team, and ensuring the safety and protection of clients’ assets and premises. The Operations Manager will also ensure compliance with safety procedures, effective incident response, operational efficiency, and the delivery of high standards of service across all assigned posts and contracts. 

DUTIES & RESPONSIBILITIES: 

• Develop and implement operational strategies, policies, and standard operating procedures (SOPs) to ensure efficient and effective security service delivery. 
• Provide strong leadership to Operations Supervisors and security personnel, including recruitment, training, performance management, and mentorship. 
• Oversee the deployment and coordination of security guards across all assigned posts and client sites. 
• Review and approve duty rosters to ensure full coverage of shifts and optimal resource utilization. 
• Monitor, review, and consolidate daily, weekly, and monthly operational and incident reports for management and clients. 
• Ensure timely and accurate documentation of all incidents and escalate critical matters appropriately. 
• Conduct site inspections and audits to verify compliance with post orders, SOPs, and safety procedures. 
• Serve as the primary point of contact for client inquiries, complaints, and service issues, ensuring prompt resolution. 
• Address operational challenges as they arise, make sound decisions under pressure, and escalate complex problems when necessary. 
• Manage operational budgets, resources, and equipment, and identify opportunities for continuous improvement. 
• Build and maintain strong relationships with clients and key stakeholders. 

KNOWLEDGE, SKILLS, AND EXPERIENCE: 

• Diploma/Degree in Criminology, Security Management, Business Administration, or a related field. 
• At least 5–7 years of experience in security operations, with 3+ years in a supervisory or management role. 
• Proven leadership and people-management skills, with the ability to motivate and develop teams. 
• Strong decision-making, problem-solving, and strategic planning abilities. 
• Excellent observational and analytical skills. 
• Clear communication and interpersonal skills, with the ability to engage clients and stakeholders effectively. 
• Ability to work under pressure and manage multiple priorities. 
• Aged 35 years and above. 
• Proficiency in MS Office and operational reporting tools. 

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Job Summary 

• Our client is seeking a Riders Supervisor to oversee and coordinate a team of riders, ensuring timely, safe, and efficient delivery of services. The ideal candidate has prior experience managing riders, holds a valid driving license, and is aged 35 years and above. 

DUTIES & RESPONSIBILITIES: 

• Supervise and coordinate the daily activities of the rider team, including scheduling and route allocation. 
• Prepare duty rosters and ensure full coverage of shifts and delivery schedules. 
• Monitor rider performance, punctuality, and adherence to safety and traffic regulations. 
• Conduct rider briefings and train riders on protocols, safety, and customer service. 
• Track and document deliveries, incidents, and rider attendance accurately. 
• Address operational issues and rider concerns promptly, escalating complex matters when necessary. 
• Ensure riders maintain their motorcycles/vehicles and hold valid licences and documentation. 
• Submit daily, weekly, and performance reports to management. 
• Respond to client inquiries and service issues related to rider operations. 

KNOWLEDGE, SKILLS, AND EXPERIENCE: 

• Diploma in Logistics, Business Administration, Operations Management, or a related field. 
• At least 3–5 years of experience in rider or field operations, with 1–2 years of supervising riders. 
• Aged 35 years and above. 
• Valid driving license (motorcycle and/or vehicle). 
• Strong leadership and decision-making skills. 
• Excellent organizational and coordination abilities. 
• Clear communication and interpersonal skills. 
• Ability to work under pressure and manage multiple priorities. 
• Proficiency in MS Office. 

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Job Summary 

• Our client is seeking a Training Manager to design, deliver, and evaluate training programs that build staff capability and ensure consistent service standards. The role requires a strong trainer and facilitator who can assess training needs, develop curricula, and deliver engaging sessions across a large, distributed workforce. The ideal candidate holds a valid driving license and is willing to travel to various sites to conduct training. 

DUTIES & RESPONSIBILITIES: 

• Conduct training needs assessments across departments and sites to identify skill gaps. 
• Design, develop, and update training curricula, materials, and manuals. 
• Deliver engaging training sessions, workshops, and refresher courses to staff at all levels. 
• Evaluate training effectiveness through assessments, feedback, and performance tracking, and report outcomes to management. 
• Maintain training records, attendance logs, and certification tracking. 
• Coordinate training schedules and logistics, including venue, materials, and participant communication. 
• Conduct field-based training at various sites as required. 
• Support onboarding and induction programs for new staff. 
• Ensure training content reflects company policies, SOPs, and compliance requirements. 
• Monitor and report on training metrics and recommend improvements. 

KNOWLEDGE, SKILLS, AND EXPERIENCE: 

• Degree/Diploma in Human Resource Management, Education, Training & Development, Business Administration, or a related field. 
• At least 3–5 years of experience in a training or learning & development role, with experience designing and delivering training programs. 
• Valid driving license. 
• Excellent presentation, facilitation, and communication skills. 
• Strong organizational and curriculum development abilities. 
• Ability to engage and motivate diverse groups of learners. 
• Proficiency in MS Office and training/presentation tools. 
• Willingness to travel frequently to various sites. 

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Job Purpose 

• To safely and efficiently load and offload goods, materials, and products, ensuring proper handling, accurate verification against dispatch documents, and adherence to workplace safety standards. 

Key Responsibilities 

Loading & Offloading 

• Load and offload goods, materials, and products safely and efficiently. 
• Handle products carefully to prevent damage, breakage, or loss during loading and offloading. 
• Arrange goods properly within vehicles or storage areas to maximize space utilization and ensure load stability. 
• Assist in securing cargo to prevent movement or damage during transportation. 

Verification & Documentation 

• Verify quantities loaded and offloaded against delivery notes and dispatch documents. 
• Report shortages, damages, discrepancies, or issues immediately to the supervisor. 
• Obtain and submit acknowledgment documents where required. 

Workplace Safety & Compliance 

• Adhere to all company safety policies and procedures. 
• Wear assigned Personal Protective Equipment (PPE) at all times. 
• Follow safe lifting and manual handling procedures. 
• Report accidents, incidents, and unsafe conditions immediately. 
• Maintain a clean and organized work area and dispose of waste materials properly. 

Teamwork & Productivity 

• Work effectively as part of a team and communicate clearly with colleagues. 
• Follow instructions from supervisors and complete assigned tasks efficiently. 
• Adapt to different tasks and responsibilities based on business needs. 
• Maintain attendance records and report to management as required. 
• Ensure total compliance with company policies and legal requirements. 

Qualification and Experience 

Education 

• Kenya Certificate of Secondary Education (KCSE) or equivalent qualification. 
• Basic literacy and numeracy skills. 

Experience 

• Previous experience as a Loader, Turnboy, Warehouse Assistant, or in logistics/distribution operations is an added advantage. 
• Fresh candidates with the required competencies may be considered. 

Core Competencies 

• Physically fit and able to handle lifting, standing for long hours, and other physical activity. 
• Strong attention to detail and accuracy. 
• Good communication and teamwork skills. 
• Ability to work flexible hours, including weekends and holidays if required. 
• High integrity and accountability. 
• Ability to follow instructions and complete assigned tasks efficiently.