HR Specialist at The Coca-Cola Company

Key Purpose

The HR Specialist will be responsible for delivering comprehensive professional human resource services to the organization and respective function in line with the organization’s HR Strategy.  They will also provide administrative support to the HR Business partner and first line query resolution support to internal customers, ensuring process efficiency and effectiveness, and excellent customer service for all HR related matters

Key Duties & Responsibilities    

• Provide guidance and solutions on operational HR Issues
• Providing input to HRBP with regard to day to day HR operational issues
• Agreeing on the organization or people agenda in the business
• Obtain agreement towards a common set of priority needs from the Specialist teams
• Leveraging experience and practices in and above market
• Ensuring overall health of human capital and people practices in the business unit
• Advise line Management with regard to day to day operation HR policies, procedures and practices.
• Ensure excellent execution of the HR processes within the business unit.
• Implement Organizational Development initiatives
• Identifying and implement the organizational capabilities required to achieve business functional or regional goals in collaboration with HRBP as inputs to the Centers of Excellence
• Providing change or transition support to the business unit or region so that change practices can be more readily acceptable and change benefits realized
• Collaborate with HRBP as inputs to specialist teams to create effective and integrated HR solutions for teams and individuals
• Adhering to CCBA methodologies for organizational design and change
• Effectively and sustainably implement operational regional change initiatives
• Consulting with HRBP to obtain support and guidance in more complex change interventions.
• Implement Learning and Development solutions
• Encourage and monitor use of tools, evaluate competency gaps and communicate gaps with Learning and Development counter parts.
• Develop coaching skills within line managers by providing tools, observing and providing feedback.
• Implementing effective training and development plans.
• Implement operational Talent and Performance Management solutions
• Diagnosing business performance problems and collaborate with specialist teams to create effective and integrated HR solutions for team and individuals
• Providing feedback to HRBP as inputs to specialist teams about HR solution effectiveness and collaborate with a view to identify continuous improvement opportunities.
• Monitoring organization performance and provide data for the people or organization scorecard.
• Recruiting deliberately for competencies as observed through coaching
• Ensuring IDP’s are aligned to facilitate acquisition and development of critical management skills.
• Meet functional/regional delivery needs as it pertains to employee relations, statutory or regulatory requirements by consulting with HRBP’s, specialist and others as required.
• Ensuring data integrity of relevant HR information system at local level.
• Foster a positive Employee Relations environment
• Responding to employee and management queries related to Employee Relations matters.
• Serving as contact for employees and answering questions regarding HR policies and procedures.
• Contributes to HR Excellence
• Collaborating with Specialist teams to create effective and integrated HR solutions for application in Kenya and other countries, where required.
• Working with the business to deploy the HR solutions in the various functional/regional business units.
• Providing feedback to Specialist teams about HR solution effectiveness, and work with team to identify continuous improvement opportunities.
• Contracting with the functional/regional Leadership team on an appropriate value/output focused scorecard for various functions/regions, and share insights to drive business performance.

Skills, Experience & Education    

Experience

• Minimum of 3 years’ experience in human resources preferably in an FMCG environment.
• Relevant experience in HRIS systems and processes.
• Good understanding of HR Policies and procedures and the Kenya HR Labour Laws.
• Excellent interpersonal, professional and customer service skills.
• Ability to gather, analyze and report on key business and HR metrics to support decision making.
• Self-motivated and ability to work under pressure.

Qualifications

• Bachelor’s Degree in Human Resource Management or related field with post graduate HR qualifications.
• Be a certified member of IHRM

Competencies

• Highly professional standards of integrity and customer service.
• Ability to establish trust.
• Reputation for discretion and sound judgment.
• High energy levels, self-motivated and displays initiative.
• Good understanding of HR business processes
• Basic understanding of relevant legislation and its impact on effective HR practice
• Good coordination skills
• Ability to operate independently, demonstrate initiative, sound judgement, sensitivity and maintain confidentiality