Human Resource Officer & Basic Operations Supervisor (Hospitality Industry)- Nanyuki at Excelon Limited

Recruitment and Onboarding

• Coordinate recruitment, interviews, and selection processes.
• Prepare employment contracts and employee documentation.
• Conduct staff induction and onboarding programs.
• Maintain employee records and personnel files.
• Handle employee grievances and disciplinary matters.
• Ensure compliance with company policies and labor laws.
• Promote employee engagement and welfare initiatives.
• Support conflict resolution and workplace harmony.
• Prepare payroll inputs including attendance, overtime, leave, and deductions.
• Maintain accurate payroll and employee records.
• Coordinate employee performance appraisals.
• Monitor employee productivity and attendance.
• Implement performance improvement plans where necessary.
• Identify staff training needs.
• Coordinate internal and external training programs.
• Conduct orientation and refresher training sessions.
• Supervise daily operations.
• Monitor staff grooming, hygiene, and adherence to company standards.
• Allocate duties and monitor completion of assigned tasks.
• Ensure proper shift handovers.
• Monitor service quality and customer satisfaction.
• Support departments during peak operational periods.
• Ensure compliance with operational procedures and SOPs.
• Conduct routine workplace inspections.
• Monitor adherence to health and safety standards.
• Report operational challenges and recommend corrective action.
• Prepare weekly and monthly HR and operational reports.
• Report absenteeism, disciplinary cases, staff turnover, and operational incidents.
• Maintain accurate records for management review.