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  • Posted: Jan 18, 2022
    Deadline: Jan 24, 2022
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  • I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company

     

    Officer Mobile Banking

    PURPOSE:

    • Offer Mobile banking support to both the internal and external customers as well as help with the system testing to ensure it does perform as expectations.

    PRIMARY RESPONSIBILITIES:

    • Provide timely and reliable support to all Business Development Units to ensure delivery of excellent services to all Bank customers. This includes but is not limited to;
    • Input of all mobile banking maintenances.
    • Troubleshoot all mobile banking errors and issues and provide solution to customers.
    • Ensure all mobile banking complaints and queries are attended to within agreed SLA.
    • Ensure all mobile transactions are processed within agreed SLA.
    • Offer in house training to teams to equip them well to be competent to handle customers and serve them.
    • Ensure all offline customer requests initiated from mobile are acted upon within SLA.
    • Timely handling of customer queries and enquiries.
    • Prepare statistics and any other reports requested for mobile banking.
    • Ensure no income leakage from mobile banking product
    • Participate in mobile banking projects for both corporate and retail product with respect to:
    • Product Testing
    • Product go-live support
    • Customer and staff training
    • Participate review/drafting of Mobile banking Procedure Manuals and RCSAs to ensure they remain relevant.

    KEY PERFORMANCE INDICATORS

    • No complaints beyond SLA
    • No long outstanding unreconciled entries

    PERSON SPECIFICATIONS

    • Academic Qualifications
    • Bachelor’s degree in business management or equivalent 

    Experience

    • Professional work ethics and good interpersonal skills; Being able to work collaboratively as part of a team.
    • Experience in banking is an added advantage.

    Generic Competencies

    • Technical skills.
    • Ability to communicate.
    • Report writing skills; and
    • Numeric skills.
    • Skills and Attributes
    • Excellent communication and interpersonal skills.
    • Excellent problem solving and decision-making skills.
    • Excellent planning and organization skills; and
    • If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 24th January 2022.

    Method of Application

    Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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