ICT Assistant - Infrastructure at Micro Enterprises Support Programme Trust (MESPT)

Key Responsibilities

• Achieves and maintains a thorough knowledge and adherence to MESPT policies and procedures regarding ICT systems.
• Administers, maintains, monitors, and ensures accessibility of all information systems including but not limited to; Servers (physical and virtual), Microsoft 365, SQL databases, financial systems, Administration systems, staff portal, cloud applications and other IT systems that support MESPT Operations
• Administers systems access control, audit, and accountability as per internal IT policies, procedures, and security framework controls.
• Maintains the security and the integrity of the network systems, which includes communication systems, user endpoints, patch management, vulnerability scanning, anti-virus system and the entire information system.
• Compliance management; enforces the adoption of the ISO 27001 security framework controls and other legal information systems requirements like Data Protection Act.
• Ensuring business continuity by conducting and maintaining Data backups, backup testing and data restore per the disaster recovery policy and procedures.
• Administers and manages user accounts including remote and mobile device users.
• Resolves system administration and support requests raised on the helpdesk.
• Participate in research and development to continuously improve and keep up with the IT business needs of the organization.
• Collaborating and supporting various programmes in their digitization projects. 
• Travelling to remote locations for systems and staff support.
• Working with other IT team members on various tasks and projects.
• Training end users on various systems and preparing end user training materials in form of videos or standard operating procedures.
• Maintain a high level of internal and external customer satisfaction and product quality.
• Perform disaster and backup recovery tests as per the schedule, prepare necessary reports, follow up and resolve identified failures or errors.
• Build and run cloud infrastructure and services primarily in a hybrid on-premises/Azure cloud environment.
• Manages problems and resolves support issues with a focus on root cause analysis to reduce recurring issues.
• Provide solutions to technical issues or requests which could involve developing a work-around, working with business to propose new and alternative operating procedures, producing additional documentation, or escalating requests to vendors.
• Coordinates and perform decommissioning of legacy systems; create system growth plans and monitoring resource utilization.
• Create and assign appropriate system roles and system access permissions as defined and signed-off by the business.
• Coordinate, execute and document systems change requests.
• Perform preventive maintenances for server infrastructure as per the schedule.
• Knowledge in software development languages and software design is a plus.
• Administer and manage all IT assets (including licensing).
• Performs system installations, systems upgrades, systems migration and rollout of new software patches and updates.
• Administration of IP Telephony /Phone system administration and printers
• Administration of secure access control and related security systems (CCTV, Biometric Access)
• Any other tasks as assigned by the ICT Manager

Key Relationships

Internal

• Programme Managers
• Programme Officers
• Procurement Officer
• Finance Team
• Communication Officer
• Administration Officer
• HR Officer
• Credit & Business Development team

External

• Vendors
• Suppliers
• Consultants
• Service Providers

Knowledge, Experience & Skills

• Strong knowledge in domain management and Active directory services.
• Strong knowledge in Microsoft 365 administration.
• Strong knowledge and skills in Windows server setup and administration.
• Strong knowledge and working experience with administration of database systems, especially MS SQL Server. 
• Strong knowledge in VMWare – virtualization technology.
• Thorough knowledge of Microsoft licensing requirements.
• Strong Knowledge in networking (LAN, Wireless LAN, VPNs,etc. ), (Firewalls, Routers and switches)
• Knowledge of TCP/IP Architecture and OSI Model. 
• Knowledge of using and managing IT Helpdesk systems. 
• Troubleshooting and problems solving skills in a Windows based environment.
• Good problem-solving skills and willingness to constantly renew required knowledge.