ICT Cloud Officer at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

• Lead the design and implementation of hybrid cloud infrastructure, ensuring alignment with organizational needs and security standards.
• Manage Microsoft cloud including Azure, Exchange Online/M365, and Windows Server components.
• Develop and maintain technical documentation, procedures, and configuration standards for cloud systems and networks.
• Ensure robust backup, disaster recovery, and system hardening practices.
• Collaborates to long-term networking strategy and cloud migration roadmap in collaboration with ICT leadership.
• Support in virtualization platforms (VMware, Hyper-V etc) and DevOps tools (Terraform, Ansible, Docker).
• Implement proactive monitoring and alerting systems to detect and resolve cloud infrastructure issues before service impact.
• Conduct regular security audits and vulnerability assessments to ensure compliance with MSF ICT policies and external frameworks as CIS & NIST.
• Collaborate with cross-functional teams and other MSF entities to integrate cloud-native solutions and enhance operational efficiency.
• Resource optimization: regularly review recommendations (Azure Advisor, ...) related to VMs’ sizing and avoid over- or under-provisioning.
• Continuous Improvement: Proactively make suggestions to increase efficiency and reduce overhead.
• Incident Management: investigate and resolve incidents and alerts.
• Monitor cloud infrastructure health, resource quotas and log to ensure optimal performance.
• Manage and support the deployment and configuration of azure virtual machines, virtual networks, load balancing, and scaling solutions.
• Collaborate with the applications team to deploy, install, and support HQ and field applications.
• Develop and maintain PowerShell Scripts to automate routine tasks and improve operational efficiency.

Qualifications

Education

• Degree in Computer Science or related field, or equivalent experience.
• Certifications; Microsoft Azure Administrator Associate, Azure Network Engineer Associate, Microsoft Azure Solutions Architect Expert (Plus).

Experience

• Minimum 5 years in network and ICT cloud infrastructure roles
• Language; English (required)

Knowledge

• Expertise in networking (TCP/IP, VLANs, DNS, IPsec)
• Cloud platforms (Azure etc)
• Microsoft systems (M365, Azure AD, Intune)
• Virtualization (VMware, Hyper-V etc)
• Backup/storage (Veeam, HP 3PAR etc)
• Linux, DevOps tools, IaaC
• Basic database administration (asset)

Competencies

• Strong troubleshooting and organizational skills, autonomous and collaborative mindset, adaptable to change, and willingness to work outside office hours when needed.
• Knowledge of Azure DevOps is desirable.

Conditions and Benefits:

• Job Location: MSF Eastern Africa office in Nairobi (Kenya)
• Contract: Open-ended Full-time contract.
• Start date: ASAP.
• Salary: An annual salary of EUR 23,296 at HQ Grade 7 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
• Work-life balance financial benefit; ranging between EUR 247 to 295/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
• Other benefits include; 25 days of annual leave, Employer Pension contribution and medical insurance cover (staff and family) based on MSF EA terms/conditions.