ICT Infrastructure Manager at CIC Insurance

PURPOSE

The ICT Infrastructure Manager role is responsible for the administration and technical support of the ICT infrastructure section including architectural design, implementations, security and maintenance. Effective management of the day to day operations of the ICT Infrastructure Team ensuring an effective, efficient and best value ICT service is provided.

PRIMARY RESPONSIBILITIES

• Oversees the planning and implementation of new systems, data center management and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet), databases (Oracle, Sqlserver, Mysql,) and communication systems for the group.
• Oversee an effective service desk serving the internal customers by ensuring high standard of quality in ICT service delivery.
• Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems.
• Oversee developing of specification documents for systems including user licenses utilization, change requests, test reports, user access lists and system controls reviews and improvements.
• Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
• Oversees the administration and Implementation of network security appliances, logical and physical controls within the group infrastructure.
• Manage all the cloud environment and oversee the implementation of the organization’s cloud transformation strategy.
• Risk management and mitigation (Root Cause Analysis, Escalations, and Recommendation).
• Complies with, facilitates development and helps to enforce standard CIC Group Information Technology and
• Ensure ICT infrastructure assets are secured, used and maintained responsibly
• Liaise with service providers and enforce service level agreements to ensure agreed service level agreement requirements are met by the support technicians;
• Advise and assist in the formulation, monitoring, review and prioritization of the ICT Infrastructure Strategy.
• Coordinate and planning the monitoring and testing of the ICT Disaster Recovery plan.
• Facilitate the development of the operational processes and procedures that cover all areas of the ICT
• Infrastructure in line with ISO 27001 and ITIL standards.
• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department factoring in growth projection.
• Participate in various meeting and committees related with procurement, customer experience and others.
• Oversee implementation of audit recommendations as well as working closely with risk department to mitigate any foreseen risks.
• Implement group ICT projects, initiatives, and control structures in line with the ICT policies as applicable to ICT infrastructure.

PERSON SPECIFICATION

Academic Qualifications

• Bachelor’s degree in Information Technology or a related field.

Professional Qualifications

• CCNA/ITIL/Project+ Project Management qualification

Experience

• Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level
• Experience in Netapp, VMware, OVM, Solarwinds, Office365, Fortinet and CISCO technologies will be an added advantage

Skills and Attributes

• Excellent communication and presentation skills
• Good analytical skills and Problem solving skills
• Excellent interpersonal skills
• Leadership skills
• Understanding of the working environment /competitors
• Basic knowledge of regulations by AKI and IRA